Voicemail Pro Actions: Mailbox Actions

4.5.1 Get Mail

The Get Mail action allows access to the messages in the caller's mailbox or a specified mailbox. The caller then has access to the standard mailbox features setup for that mailbox. If the extension is a trusted extension, the user does not have to enter their mailbox number and code. See Creating a Trusted Location 270 .

For examples of the action being used in a call flow, see:

Using a Play Configuration Menu Action

311.

Setting Up Callback

310.

Changing the Language of Custom Prompts

304.

Changing the Language of System Prompts

303.

Enabling Access to Hunt Group Voicemail

274.

Changing the Language Setting for a TTY Device

299.

Settings

1.Click the Mailbox Actions icon and select Get Mail.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.The Specific tab is used to select either the caller's mailbox or mailbox option.

Caller's mailbox

The mailbox matching the start point of the call.

Mailbox

Select or enter the name of the target mailbox. If ? is entered, Voicemail will prompt caller's to enter the mailbox number required.

Transfer target for distributed mode: Default = *17. Voicemail Pro 6.0+.

This option is required for Get Mail actions on voicemail servers acting as a distributed server. The value should match a default voicemail collect short code (telephone number ?U) set within the IP Office configuration.

Provide Advanced Personal Options: Default = Off. Voicemail Pro 6.0+. Intuity mode only.

If selected, the user is able to access a number of additional options with the mailbox telephone user interface.

Voicemail on/off.

Follow Me.

Edit Callback Number.

Voicemail email mode.

Forwarding.

Edit Mobile Twinning.

DND on/off.

Edit Voicemail.

 

 

Results

The action can have the following results which can then be connected to further actions:

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Get Mail