Avaya 6 4.7.4 Transfer

Voicemail Pro Installation and Maintenance Page 221

15-601063 Issue 22e (16 May 2010)IP Office Release 6

Voicemail Pro Actions: Telephony Actions

4.7.4 Transfer

The Transfer action transfers the caller to the extension that matches the mailbox selected. This is a blind transfer; if

the call returns to the voicemail server again, for example if unanswered, it will be treated as a new call. More advanced

transfers are done using either a Call List Action or Assisted Transfer Action .

Settings

1.Click the Telephony Actions icon and select Transfer.

2.The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all

actions.

3.Select the Specific tab.

·Destination

Enter the number of the destination for the transfer. This can include IP Office short codes or numbers

specified by the current value of a Voicemail Pro call variable such as $KEY. Type the required text directly

or use the browse button to select the text that should be used including using a the value of a call variable

·For IP Office 5.0+ operation, a short code can be set as the transfer destination.

·Source of transfer (displayed on phone)

The number to display on the destination phone if internal. Type the required text directly or use the

browse button to select the text that should be used including using a the value of a call variable .

·Description (displayed on phone)

The text description to display on the destination phone if internal. Type the required text directly or use the

browse button to select the text that should be used including using a the value of a call variable .

·Set Call Priority (Voicemail Pro 5.0+)

If selected, the caller's priority can then be set to Low, Medium or High. A call variable set to 1, 2 or 3

can also be used to set Low, Medium or High priority respectively.

·When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order

of priority and then longest waiting. By default internal caller's have Low priority while the priority of

external callers is set by the IP Office Incoming Call Route used to route the call (default also Low).

·Mixing calls of different priority is not recommended if Voicemail Pro is being used to provide queue

estimate time to answer (ETA) and queue position announcements to callers, since those values will no

longer be accurate when a higher priority call is placed into the queue. Note also that in such a situation

Voicemail Pro will not allow a value already announced to a caller to increase.

·Notify caller of transfer to target (Voicemail Pro 4.1+)

If enabled, the caller hears "Transferring to" followed by the associated mailbox name of the destination if

available or otherwise the destination number if it matches an internal extension number. This follows any

prompts selected in the Entry Prompts list above.

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