Avaya 6 manual Available Actions

4.2 Available Actions

Once a start point has been added, it can be linked to an action. The available actions are divided into the following groups:

∙ Start Point

150

This special action is present by in all call flows. It is simply the start point for the call flow to which other actions can be linked. While this action has General, Entry Prompts, Reporting and Results tabs they should not be used. Any settings added to those tabs will be ignored and should be applied through the tabs of the first additional action added to the call flow and linked to the Start Point.

Basic Actions

These actions are chiefly used to control the routing of a call between actions.

∙ Generic Action

184

Can be used to simply play a prompt to the caller through its Entry Prompts tab. It can also be used to enter custom commands for the voicemail server.

∙ Speak Text Action 198

Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.

∙ Menu Action 200

Branch the call flow according to the phone buttons presses made by the caller.

∙ Goto Action 202

Go to another start point.

∙ Disconnect Action 203

Disconnect the call.

∙ Home Action 203

Return to the start point.

∙ Module Return Action 203

Return to the start of a module.

Mailbox Actions

These actions relate to the leaving and collecting of messages from a mailbox.

∙ Get Mail Action 205

Collect messages from a mailbox.

∙ Leave Mail Action 207

Leave a message in a mailbox.

∙ Listen Action 208

Record to a mailbox.

∙ Voice Question Action 209

Record responses to a series of prompts.

∙ Campaign Action 210

Access a campaign to read or leave messages.

Voicemail Pro Installation and Maintenance	Page 172
IP Office Release 6	15-601063 Issue 22e (16 May 2010)