Avaya 6 manual To set automatic call recording for an incoming call route

To set automatic call recording for an incoming call route:

1.Open IP Office Manager and load the configuration from IP Office.

2.In the Navigation pane, click Incoming Call Route.

3.Select the required incoming call route.

4.Select the Voice Recording tab.

5.From the Record Inbound drop-down lists select the recording frequency required.

∙None: Do not record.

∙On: Record all calls if possible.

∙Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.

∙xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.

6.For inbound calls, recording will not take place if the call also goes to normal voicemail.

7.Select the Recording Time Profile is required. If not set, recording is applied at all times.

8.Specify the destination for the recordings or select the option to place the recordings in the voice recording library.

9.The Voice Recording Library options can be used only if a VRL application has been installed and licensed. For more information, see Voice Recording Library 284 .

10.Click OK.

11.Click to send the configuration back to the IP Office.

Voicemail Pro Installation and Maintenance	Page 292
IP Office Release 6	15-601063 Issue 22e (16 May 2010)