Voicemail Pro Actions: Mailbox Actions

4.5.2 Leave Mail

The Leave Mail action allows the caller to leave a message in the start point's mailbox or in a specified mailbox. For examples of the action in a call flow, see:

Routing Calls to Voicemail, Example Call Flow 265 .

Hunt Group Queuing, Example Call Flow using $POS. 280

Changing the Language Setting for a TTY Device 299 .

Example Call Flow: Dial by Name 375 .

Settings

1.Click the Mailbox Actions icon and select Leave Mail.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results actions.

183tabs are standard tabs available to all

3. The Specific tab is used to indicate the target mailbox for the message.

Caller's Mailbox

The mailbox matching the start point of the call.

Mailbox

Select or enter the name of the target mailbox.

VRL

If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL) application. See Voice Recording Library 284 .

Results

The Leave Mail action has Success and Failure results. The use of these depends on which mailbox mode the Voicemail Pro server is using.

IP Office mode:

Callers in the mailbox follow the Failure or Success results depending on whether they press 0 before or after the leave a message tone respectively. This overrides the mailbox user's Voicemail Reception setting set in the IP Office configuration.

Intuity mode:

The results cannot be accessed. Callers pressing 0 will always follow the mailbox user's Voicemail Reception setting set in the IP Office configuration.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Leave Mail, ∙ Vrl