Voicemail Pro Installation and Maintenance Page 207
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Mailbox Actions
4.5.2 Leave Mail The Leave Mail action allows the caller to leave a message in the start point's mailbox or in a specified mailbox. For
examples of the action in a call flow, see:
·Routing Calls to Voicemail, Example Call Flow .
·Hunt Group Queuing, Example Call Flow using $POS.
·Changing the Language Setting for a TTY Device .
·Example Call Flow: Dial by Name .
Settings
1.Click the Mailbox Actions icon and select Leave Mail.
2.The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all
actions.
3.The Specific tab is used to indicate the target mailbox for the message.
·Caller's Mailbox
The mailbox matching the start point of the call.
·Mailbox
Select or enter the name of the target mailbox.
·VRL
If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL)
application. See Voice Recording Library .
Results
The Leave Mail action has Success and Failure results. The use of these depends on which mailbox mode the Voicemail
Pro server is using.
·IP Office mode:
Callers in the mailbox follow the Failure or Success results depending on whether they press 0
before or after the leave a message tone respectively. This overrides the mailbox user's
Voicemail Reception setting set in the IP Office configuration.
·Intuity mode:
The results cannot be accessed. Callers pressing 0 will always follow the mailbox user's Voicemail
Reception setting set in the IP Office configuration.
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