Avaya 6 manual ∙ Broadcast, ∙ UMS Web Service IP Office 5.0+

Installing Voicemail Pro: IP Office Configuration

∙Voicemail Email Default = Off

If an email address is entered for the user or group, the following options become selectable. These control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message.

∙Users can change their voicemail email mode using visual voice 334 . If the voicemail server is set to IP Office mode 331 , user can also change their voicemail email mode through the telephone prompts. The ability to change the voicemail email mode can also be provided in a call flow using a Play Configuration Menu 213 action or a Generic 187 action.

∙If the voicemail server is set to IP Office mode

331, users can manually forward a message to email.

∙Off

If off, none of the options below are used for automatic voicemail email. Users can also select this mode by dialing *03 from their extension.

∙Copy

If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of the message is attached to an email and sent to the email address. There is no mailbox synchronization between the email and voicemail mailboxes. For example reading and deletion of the email message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message.

∙Forward

If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that message is attached to an email and sent to the email address. No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication. As with Copy, their is no mailbox synchronization between the email and voicemail mailboxes. Users can also select this mode by dialing *01 from their extension.

∙UMS Exchange 2007

Voicemail Pro 5.0+ supports voicemail email to an Exchange 2007 server email account. For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation. The Exchange Server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server. Telephone access to voicemail messages, including Visual Voice access, is redirected to the Exchange 2007 mailbox. See UMS Exchange 2007 Installation 47 and UMS Exchange 2007 340 .

∙Alert

If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple email message is sent to the email address. This is an email message announcing details of the voicemail message but with no copy of the voicemail message attached. Users can also select this mode by dialing *02 from their extension.

∙Voicemail On Default = On

When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages. For other options Disabling a Mailbox 320 .

∙Voicemail Help Default = Off

For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US locale).

∙Broadcast

Select the option Broadcast if you want any voicemail messages left for the hunt group to be forwarded to the mailboxes of the individual group members. The original message in the hunt group mailbox is deleted after being broadcast.

∙UMS Web Service (IP Office 5.0+)

If selected, the hunt group mailbox can be accessing using UMS email application.

37via a web browser or an IMAP compatible

4. Click OK and save the configuration.

Voicemail Pro Installation and Maintenance	Page 95
IP Office Release 6	15-601063 Issue 22e (16 May 2010)