Avaya 6 manual Using Voicemail to Give Error Messages

Administration: Automatic Message Deletion

5.11 Using Voicemail to Give Error Messages

Voicemail can be used to give out messages when certain numbers are dialed. For example, if users are barred from making international calls, rather than giving users the busy tone a recording similar to "International calls are not permitted" could be played instead.

To create an International Calls are not Permitted error message:

1.In IP Office Manager create a virtual user. Complete the User tab with the following details:

·Name: Barred.

·Full Name: Internal Calls Error Message.

·Extension: 403.

2.You need access to the virtual user's extension from any telephone extension attached to the system. A voicemail code needs to be added.

·Select the user Barred.

·Click the Voicemail tab.

·Add a Voicemail Code.

·Click OK.

3.Add a short code to access the virtual user's voicemail.

·Code: *95

·Feature: Voicemail Collect

·Telephone Number: "?Barred" (include quote marks)

·Line Group ID: 0

4.Save the configuration file.

5.You can now use the virtual user's voicemail to record a greeting message stating that international calls are not permitted.

·Dial *95 from any telephone connected to the system.

·Enter the extension number 403.

·Enter the voicemail access code. The first time you enter the mailbox for extension 403 you will be asked to change the password and record a user name.

·Press 3 to record a greeting.

·Press 1 to change the message.

·Press 1 to record greeting 1.

·Speak the new message. In this case it would be similar to "International calls are not permitted"

·Press # to end the recording.

·Press 1 to save for all calls.

·Replace the telephone handset.

6.A short code needs to be created in IP Office Manager so that when a user dials an international call they will be played the error message.

·Code: 00N

·Feature: Voicemail Collect

·Telephone Number: "#Barred" (include quote marks)

·Line Group ID: 0

7.Save the configuration file.

8.Test the error message by trying to dial an international number from any telephone. You should be played the message that you have just recorded.

Voicemail Pro Installation and Maintenance	Page 317
IP Office Release 6	15-601063 Issue 22e (16 May 2010)