5.2.3 Giving Users Access from an External Location

If users need to access their voicemail messages when they are away from the office, you can set up an Incoming Call Route in IP Office Manager with the destination as Voicemail. See the IP Office Manager help or guide.

To give users access from an external location:

1.Open IP Office Manager.

2.In the Navigation pane, click Incoming Call Route and add a new call route.

3.In the destination field, select the option Voicemail. When an incoming call is matched the call is passed to voicemail to enable remote mailbox access. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.

4.Click OK to save the changes.

5.Click to merge the configuration back to the IP Office.

5.2.4 Creating a Trusted Location

If a user regularly accesses their voicemail messages from another extension or a number that presents a CLI, such as their mobile or home number, this extension or number can be set up as a trusted location.

To configure a trusted location:

1.Open IP Office Manager.

2.In the Navigation pane, click User and select the individual user.

3.View the Source Numbers tab.

4.Add a V source number.

·Enter the users extension number.

For example, a user whose extension number is 214 wants to be able to collect their voicemail without entering their voicemail code. A source number V214 would be entered.

·Enter a different extension number.

For example, a user whose extension is 214 wants to be able to collect their voicemail from extension 204. A source number V204 would be entered. From now on when the user of extension 214, dials a short code from extension 204 they will not be prompted for their voicemail code. Not supported for Intuity mailbox users.

·Add a V source number containing the external telephone number.

For example, V01923 38383 would be entered if the external number was 01923 38383.When the user dials the number set up as the Incoming Call Route to Voicemail from the "trusted location", they will not be prompted for their mailbox number or Voicemail Code. See Giving Users Voicemail Access from an External Location 270 . Not supported for Intuity mailbox users.

5.Click OK to save the changes.

6.Click to merge the configuration back to the IP Office.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Giving Users Access from an External Location, Creating a Trusted Location, To configure a trusted location