4.3.4 Reporting

The Reporting tab provides information that is then used by other IP Office applications that can report of calls that use an

voicemail call flow.

Setting

Customer Call Reporter

 

 

Flag the current call has

If not selected, the number of calls and the number of times trigger values are

been answered by Voice

incremented by calls that complete the action and are routed to a further action.

Mail

 

 

If selected, the number of calls and the number of times triggered values are

 

increments by calls that reach the action.

 

 

Request to call back the

This field is not used.

current caller

 

 

 

Send reporting

If selected, information can be associated with the call. That information then

information

allows reports to be run.

 

 

Group Name

Sets the label used by Customer Call Reporter in its Voicemail Report.

 

 

Topic

This field is not used.

 

 

Annotation

This field is not used.

 

 

Voicemail Pro Installation and Maintenance

Page 182

IP Office Release 6

15-601063 Issue 22e (16 May 2010)

Page 182
Image 182
Avaya 6 manual Reporting, Mail, Increments by calls that reach the action, Current caller Send reporting, Annotation