Avaya 6 manual Entry Prompts

Voicemail Pro Actions: Standard Action Tabs

4.3.2 Entry Prompts

The Entry Prompts tab is used to select the prompts to be played before the action performs its main role. Multiple prompts can be added and the order in which they are played adjusted.

This tab is shown for the Start action in calls flows. However it should not be used as settings applied to the Start action are ignored and should instead be applied through the first other added to the call flow.

∙When accessing voicemail prompts, voicemail variables 157 can be used in both the path and filename for the prompt. For example, if prompts Greeting1.wav, Greeting2.wav etc. are recorded, an action set to play Greeting$KEY.wav would play the greeting prompt that matched the current value of $KEY.

∙ Add Prompt

Clicking or double-clicking an existing listed prompt starts the Wave Editor 179 . This tool allows you to record and play prompts through the Voicemail Pro server PC or through an extension on the IP Office system. The dialogue that appears allows the selection of an existing prompt or the ability to specify a new file name and then record the new prompt.

∙ Edit Prompt

Edit the details of the currently highlighted prompt using the Wave Editor 179 .

∙ Delete Prompt

Delete the currently highlighted prompt from the play list. Note that the actual prompt file is not deleted from the server.

∙ Move Prompt

Move the position of the currently highlighted prompt in the play list.

∙Allow prompts to be interrupted by Tones

Allow the caller to press tone keys to make selections during the playing of the actions entry prompts.

Voicemail Pro Installation and Maintenance	Page 177
IP Office Release 6	15-601063 Issue 22e (16 May 2010)