Avaya 6 manual ∙ Specific Start Points, ∙ Users, ∙ Groups

3.16 Start Points

Voicemail Pro consists of a number of start points. When the voicemail server receives a call, it looks for a matching start point and if it finds one it then provides a series of actions linked to that start point. If no match is found then it provides standard voicemail functions to the call.

The Navigation pane contains an expandable and collapsible list of start points. These can be start points for individual users, hunt groups, short codes and default start points.

∙ Specific Start Points

This folder contains the start points for users, groups and short codes.

∙ Users 130

This folder contains start points set up for individual users. When selected a list is shown in the details pane containing the mailbox owners names and the names of any call flows that have been assigned to the selected

mailbox.

This is a user who has one or more start points configured. It can be expanded to show the different start points.

∙ Collect - Used when the user rings voicemail.

∙ Leave - Used for calls to the user that are redirected to voicemail.

∙ Callback - Used when voicemail rings a user to inform them of messages in the user's mailbox. See Setting up Voicemail Pro Callback 310 .

∙ Queued & Still Queued - Used when calls to the user are queued. See Personal Announcements

296.

∙ Groups 130

This folder contains start points set up for hunt groups. When selected a list is shown in the details pane containing

the mailbox owners names and the names of any call flows that have been assigned to the selected mailbox.

This is a group that has one or more start points configured. It can be expanded to show the different start points.

∙ Collect - Used when someone accesses the group's mailbox.

∙ Leave - Used when calls to the hunt group are redirected to voicemail.

∙ Queued & Still Queued - Used when calls to the group are queued. See Customizing a Hunt Group Call Flow 280 .

Voicemail Pro Installation and Maintenance	Page 150
IP Office Release 6	15-601063 Issue 22e (16 May 2010)