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Voicemail Pro: What is New in 6.0

1.2 Supported Languages

By default the prompts installed match the installer language selection plus English. If other languages are required they need to be selected by doing a custom installation. The installable Voicemail Pro prompts are listed in the table below. The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language.

Language

WAV

Fallback Selection

TTS 5.0

 

Folder

 

 

 

 

 

 

Brazilian Portuguese

ptb

> pt > en.

 

Chinese (Cantonese)

zzh

> en > enu.

 

Chinese (Madarin)

ch

> en > enu.

 

Danish

da

> en.

 

Dutch

nl

> en.

 

English UK

en

en.

 

English US

enu

> en.

 

Finnish

fi

> en.

 

French

fr

> frc > en.

 

French Canadian

frc

> fr > enu > en.

 

German

de

> en.

 

Greek

el

> en.

 

Hungarian

hu

> en.

 

Italian

it

> en.

 

Korean:

ko

> en.

 

Latin Spanish

eso

> es > enu > en.

 

Norwegian

no

> en.

 

Polish

pl

> en.

 

Portuguese

pt

> ptb > en.

 

Russian

ru

> en.

 

Spanish

es

> eso > en.

 

Swedish

sv

> en.

 

 

 

 

 

When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available. Within the IP Office configuration, a locale is always set for the system. However differing locales can be set for each user, incoming call route and for short codes in addition to the default system locale.

The locale sent to the voicemail server by the IP Office is determined as follows:

 

Locale Source

Usage

 

 

 

 

 

 

Short Code Locale

The short code locale, if set, is used if the call is routed to voicemail using

 

 

 

the short code.

 

 

System Locale

If no user or incoming call route locale is set system locale is used unless

 

 

 

overridden by a short code locale.

 

 

 

 

 

Incoming Call Route Locale

The incoming call route locale, if set, is used if caller is external.

User Locale

The user locale, if set, is used if the caller is internal.

If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from a fallback language if available. The table of languages above lists the order of fallback selection.

If required, the language provided by a voicemail call flow can be changed using a Select System Prompt Language 215 action.

TTY Teletype Prompts

TTY (Teletype (Textphone)) is included in the list of installable languages. TTY is a text-based system that is used to provide services to users with impaired hearing. See Support for Callers with Impaired Hearing

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Image 15
Avaya 6 manual Supported Languages, TTY Teletype Prompts