4.7 Telephony Actions

Telephony Actions

These actions relate to telephony functions such as call transfers.

Variable Routing Action 217

Route on a match to a variable such as the caller's CLI.

Route Incoming Call Action 219

Route a call depending on whether the call is internal or external.

Route by Call Status 220

Calls route is determined by why the reason the call was routed to voicemail.

Transfer Action 221

A blind transfer.

Whisper Action 223

Screened transfer.

Call List Action 225

Transfer to a user selected choice.

Dial by Name Action 226

Select user/group by keypad letters.

Conferencing Center 228

Provides a route for callers to enter the conference ID and their conference PIN code. IP Office Conferencing Center needs to be installed.

Assisted Transfer Action 229

A transfer with assistance for callers.

Alphanumeric Action 231

Allows the caller to input text and numeric values.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Telephony Actions