Avaya 6 manual Contents

		Contents
Contents	2.10.............................................................................3 Tracing in Debug	116
	2.10.4 The Voicemail Console	117

1.		Voicemail Pro		3.	Using the Voicemail Pro Client
1.1		What is New.....................................................................in 6 0	11	3.1	Logging in to the Voicemail Pro Server	120
1.2		Supported .....................................................................Languages	15	3.2	Continue Offline Message Window	120
1.3		Number of .....................................................................Simultaneous Users	16	3.3	The Main Voicemail Pro Window	121
2.		Installing Voicemail Pro		3.4	Saving Changes and Making them Live	122
				3.5	Logging Out	122
2.1		General Installation Requirements	18	3.6	Voicemail Shutdown or Suspend	122
		2.1.1 PC............................................................................Specification	19	3.7	Closing Down	124
		2.1.2 Voicemail............................................................................Pro Licenses	22	3.8	Changing Between Offline and Online Mode	125
		2.1.3 Network............................................................................Requirements	24	3.9	Administrator.....................................................................Accounts	126
		2.1.4 Disk Space Requirements	25	3.10 Confirm Call Flow Download Window		128
		2.1.5 Web............................................................................Server Operation	25	3.11 Using the Navigation and Details Panes		128
		2.1.6 ContactStore............................................................................Operation	25		3.11.............................................................................1 Users / Groups	130
		2.1.7 User and Group Mailboxes	26		3.11.2 Voicemail Pro Administrators	136
2.2		Server/Client.....................................................................Installation	27		3.11.............................................................................3 Server Queues	137
		2.2.1 Modifying the Installed Components	30		3.11.4 Distributed Voicemails	142
		2.2.2 Web Campaigns Installation	31	3.12 Toolbar Icons		143
		2.2.3 The Voicemail Pro Services	32	3.13 Importing.....................................................................and Exporting		144
2.3		Upgrading .....................................................................Voicemail Pro	34	3.14 Backup and.....................................................................Restore Settings		145
		2.3.1 Upgrade from below version 3.2	34		3.14.............................................................................1 Backup Configuration	146
		2.3.2 Upgrade from Version 3.2+	35		3.14.2 Doing a Manual Backup	147
		2.3.3 Upgrade to Voicemail Pro	36		3.14.3 Restoring a Previous Backup	148
2.4		UMS Web .....................................................................Services	37	3.15 Including.....................................................................Other Files		149
		2.4.1 IMAP............................................................................Installation	38	3.16 Start Points		150
		2.4.2 Web Voicemail Installation	41		3.16.............................................................................1 Default Start Points	152
		2.4.3 Exchange 2007 Installation	47		3.16.............................................................................2 Using Start Points	153
2.5		Centralized.....................................................................Voicemail Pro	52		3.16.3 Viewing Call Flows as Text	154
		2.5.1 Centralized............................................................................Voicemail	53	3.17 User Variables		155
		2.5.2 Fallback IP Office Control	54	3.18 Call Variables		157
		2.5.3 Backup Voicemail Server Operation	55	3.19 Creating.....................................................................Modules		159
		2.5.4 Distributed Voicemail Servers	56		3.19.............................................................................1 Running a Module	159
		2.5.5 Combined............................................................................Options	58	3.20 The Conditions.....................................................................Editor		160
		2.5.6 Installation............................................................................Notes	60		3.20.1 Using the Condition Editor	161
2.6		Voicemail Email	64		3.20.............................................................................2 Calendar	163
		2.6.1 SMTP............................................................................Setup	64		3.20.............................................................................3 Week Planner	164
		2.6.2 MAPI............................................................................Setup	69		3.20.............................................................................4 Condition	165
		2.6.3 Voicemail Email Operation	78		3.20.............................................................................5 Compare	166
2.7		Text to Speech (TTS) Installation	81	3.21 About		166
		2.7.1 Installing Generic Text to Speech	82	4.	Voicemail Pro Actions
		2.7.2 Installing Avaya Text to Speech	82
		2.7.3 Using the Speak Text Action	82	4.1	Connections	171
		2.7.4 Text to Speech SAPI Controls	83	4.2	Available .....................................................................Actions	172
		2.7.5 Setting Up Text To Speech to Read Email	86	4.3	Standard .....................................................................Action Tabs	176
2.8		IP Office Configuration	87		4.3.1............................................................................General	176
		2.8.1 System............................................................................Settings	88		4.3.2............................................................................Entry Prompts	177
		2.8.2 User............................................................................Voicemail Settings	90		4.3.3............................................................................Specific	181
		2.8.3 User............................................................................Source Numbers	93		4.3.4............................................................................Reporting	182
		2.8.4 Hunt............................................................................Group Settings	94		4.3.5............................................................................Results	183
		2.8.5 Voicemail Channel Reservations	96	4.4	Basic Actions	184
2.9		Voicemail Pro.....................................................................Preferences	98		4.4.1............................................................................Generic	184
		2.9.1 System............................................................................Preferences	99		4.4.2............................................................................Speak Text	198
		2.9.2............................................................................Control Panel Options	109		4.4.3............................................................................Menu	200
2.10 Troubleshooting			113		4.4.4............................................................................Goto	202
		2.10.1 Checking the Voicemail Pro Service	113		4.4.5............................................................................Disconnect	203
		2.10.2 Voicemail Pro User Log	115		4.4.6............................................................................Home	203
					4.4.7............................................................................Module Return	203
	Voicemail Pro Installation and Maintenance					Page 3
IP Office Release 6					15-601063 Issue 22e (16 May 2010)