4.4.2 Speak Text

The Speak Text action allows any text to be spoken to the caller. To be able to use the Speak Text action you require TTS (Text to Speech) to be installed and licensed 81 .

For examples of the action in a call flow, see:

Entering Details in to the Database

372.

Returning Data from the Database

370.

Settings

1.Click the

2.The General actions.

Basic Actions icon and select Speak Text.

176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all

3. Select the Specific tab.

Text to speak

Enter the text to be spoken in the Text to speak field. this can include:

Typed text sentences.

Voicemail Pro Call Variables

157. For example:

Entering $KEY would be replaced when spoken by the last digits dialed within the call flow by the caller.

If using database interaction, entering $DBD[x] would be replaced by the current value of that database field.

Entering $CLI would speak the caller's CLI, if available, back to them.

SAPI 5 XML 83 tags can be added to alter how the text is spoken. For example when 123 needs to be spoken as one two three rather than "one hundred and twenty-three", enter <spell>123</spell>.

Results

This action has the following result which can be connected to a further action:

Next

Connect the result to a following action in the call flow.

Speaking Variables to Callers

Call variables can be used as prompts. The value of the call variable will then be spoken. This applies to all variables that are numeric values. It also applies to $NAM which will play the mailbox users recorded name prompt.

Numbers are spoken as a series of single digits. For example 123 is spoken as "one two three". To speak 123 as "one hundred and twenty-three" requires TTS to be installed and a Speak Text 198 action used.

Some call variables can be played as prompts, for example:

$NAM

Plays the mailbox's name prompt if one has been recorded.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

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Avaya 6 manual Speak Text, Settings, Results