Avaya 6 manual Example of Using User Variables

Using the Voicemail Pro Client: Using the Navigation and Details Panes

Example of Using User Variables

1.Add a variable called Reception.

2.Two start points need to be created, one for indicating when the reception is open, the other for when the reception is closed. When completed the call flows will look similar to the examples shown.

∙Create a start point called ReceptionOpen and connect it to a Set User Variable action. The Set User Variable action needs to have the user variable Reception assigned with the value Open.

∙Create a start point called ReceptionClosed and connect it to a Set User Variable action. The Set User Variable action needs to have the user variable Reception assigned with the value Closed.

3.Create the matching short codes on the telephone system.

4.For calls using another start point, you can now use the Test User Variable action to test whether the value of reception is open. The action has true and false results which you can link to the appropriate following actions, for example transferring calls to the reception desk or to a mailbox.

Voicemail Pro Installation and Maintenance	Page 141
IP Office Release 6	15-601063 Issue 22e (16 May 2010)