Installing Voicemail Pro: IP Office Configuration

Voicemail Channel Reservation

For calls going to voicemail from the IP Office, the IP Office can restrict how many sessions of various types are active at the same time. See Voicemail Channel Reservation 96 .

DTMF Breakout (IP Office 5.0)

Previous breakout numbers for a user mailbox were set through the user voicemail settings 90 . IP Office 5.0+ allows system defaults to be set. These are then applied to all user mailboxes unless the users own settings differ.

Reception / Breakout (DTMF 0)

The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message (*0 on embedded voicemail).

For systems set to Intuity emulation mode, the mailbox user can also access this option when collecting their messages by dialing *0.

If the mailbox has been reached through a call flow containing a Leave Mail provided when 0 is pressed are:

207action, the option

For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.

For Intuity mode, pressing 0 always follows the Reception / Breakout (DTMF 0) setting.

Breakout (DTMF 2)

The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message (*2 on embedded voicemail). For pre-5.0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode.

Breakout (DTMF 3)

The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message (*3 on embedded voicemail). For pre-5.0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode.

SIP Settings

These options are available when the IP Office configuration contains a SIP line or H323 SCN line. The values may be used when the voicemail server makes calls using a SIP trunk or to a SIP device.

SIP Name: Default = User name.

The value from this field is used when the From field of the SIP URI being used for a SIP call is set to Use Internal Data.

SIP Display Name (Alias): Default = User name.

The value from this field is used when the Display Name field of the SIP URI being used for a SIP call is set to Use Internal Data.

Contact: Default = User name.

The value from this field is used when the Contact field of the SIP URI being used for a SIP call is set to Use Internal Data.

Anonymous: Default = Off.

If the From field in the SIP URI is set to Use Internal Data, selecting this option inserts Anonymous into that field rather than the SIP Name set above.

3.Click OK to save any changes.

4.Send the configuration back to the IP Office.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual ∙ Voicemail Channel Reservation, ∙ Reception / Breakout Dtmf, ∙ Breakout Dtmf, ∙ SIP Settings