4.5 Mailbox Actions

204

4.5.1............................................................................Get Mail

205

4.5.2............................................................................Leave Mail

207

4.5.3............................................................................Listen

208

4.5.4............................................................................Voice Question

209

4.5.5............................................................................Campaign

210

4.6 Configuration.....................................................................Actions

211

4.6.1............................................................................Edit Play List

211

4.6.2............................................................................Record Name

212

4.6.3 Personal Options Menu

213

4.6.4 Select System Prompt Language

215

4.7 Telephony.....................................................................Actions

216

4.7.1............................................................................Variable Routing

217

4.7.2............................................................................Route Incoming Call

219

4.7.3............................................................................Route by Call Status

220

4.7.4............................................................................Transfer

221

4.7.5............................................................................Whisper

223

4.7.6............................................................................Call List

225

4.7.7............................................................................Dial by Name

226

4.7.8............................................................................Conferencing Center

228

4.7.9............................................................................Assisted Transfer

229

4.7.10............................................................................Alphanumeric

231

4.8 Miscellaneous.....................................................................Actions

233

4.8.1............................................................................eMail

234

4.8.2............................................................................Open Door

235

4.8.3............................................................................Alarm Set

236

4.8.4............................................................................Clock

238

4.8.5............................................................................Post Dial

239

4.8.6............................................................................VB Script

240

4.8.7............................................................................Remote Call Flow

242

4.9 Condition.....................................................................Actions

243

4.9.1............................................................................Test Condition

243

4.9.2............................................................................Set User Variable

244

4.9.3............................................................................Test User Variable

245

4.9.4............................................................................Test Variable

246

4.9.5 Decrement and Test Counter

248

4.9.6 Increment and Test Counter

249

4.10 Database.....................................................................Actions

250

4.10.............................................................................1 Database Open

250

4.10.............................................................................2 Database Execute

251

4.10.............................................................................3 Database Get Data

252

4.10.............................................................................4 Database Close

253

4.11 Queue Actions

254

4.11.............................................................................1 Queue ETA

255

4.11.............................................................................2 Queue Position

256

5. Administration

 

5.1 Routing Calls.....................................................................to Voicemail

260

5.1.1 Routing Calls to Voicemail

261

5.1.2 Forward Unconditional to Voicemail

261

5.1.3 Transferring Calls to Voicemail

261

5.1.4 Using Short Codes to Access Voicemail

262

5.1.5 Using VM: to Access Voicemail

263

5.1.6 Voicemail Telephone Numbers

264

5.1.7............................................................................Example Call Flow

265

5.2 User Voicemail.....................................................................Access

267

5.2.1 Giving Users Button Access

268

5.2.2 Giving Users Access from Any Extension

269

5.2.3 Giving Users Access from an External

 

Location

270

5.2.4 Creating a Trusted Location

270

5.3 Hunt Group.....................................................................Voicemail

271

5.3.1 Configuring Message Waiting Indication

272

5.3.2 Configuring Group Broadcast

273

5.3.3 Using a Short Code to Collect Voicemail

274

5.3.4 Out of Hours Operation

275

5.3.5 Configuring Announcements

276

5.3.6 Customizing Announcements

278

5.3.7............................................................................Hunt Group Queuing

279

5.3.8 Customizing a Hunt Group Call Flow

280

5.4 Recording.....................................................................Calls

282

5.4.1 Call Recording Warning

283

5.4.2 Changing the Recording Time

284

5.4.3 Voice Recording Library (VRL)

284

5.4.4............................................................................Manual Call Recording

285

5.4.5 Automatic Call Recording

289

5.5 Announcements

295

5.5.1 Mandatory Announcement Example

295

5.5.2 Personal Announcements

296

5.6 Support for Callers with Impaired Hearing

297

5.6.1 Installing Voicemail Pro TTY Prompts

298

5.6.2............................................................................Changing User Locale

298

5.6.3 Advice for Mailbox Owners Using a TTY

 

Device

298

5.6.4 Changing the Language Setting for a TTY

 

Device

299

5.7 Changing.....................................................................Language

301

5.7.1............................................................................Supported Languages

302

5.7.2 Changing the Language of System Prompts

303

5.7.3 Changing the Language of Custom Prompts

304

5.8 Mobile Twinning

305

5.8.1............................................................................Example Call Flow

306

5.9 Remote Voicemail.....................................................................Notification

309

5.9.1............................................................................Callback

310

5.9.2............................................................................Outcalling

312

5.10 Automatic.....................................................................Message Deletion

316

5.11 Using Voicemail to Give Error Messages

317

5.12 Mailbox Management

318

5.12.............................................................................1 Disabling a Mailbox

320

5.12.............................................................................2 Clearing a Mailbox

321

5.12.............................................................................3 Outcalling Settings

322

5.12.4 Personal Distribution Lists

324

6. Mailbox Access Controls

 

6.1 General Controls

329

6.2 Intuity Mode

330

6.3 IP Office Mode

331

6.4 Phone Manager

332

6.5 Visual Voice

334

6.6 UMS Web.....................................................................Voicemail

336

6.7 UMS IMAP

339

6.8 UMS Exchange.....................................................................2007

340

7. Voicemail Pro Examples

 

7.1 Using VB .....................................................................Script

342

7.1.1............................................................................VBScript Properties

344

7.1.2............................................................................VBScript Methods

350

Voicemail Pro Installation and Maintenance

Page 4

IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Administration, Mailbox Access Controls, Voicemail Pro Examples