Avaya 6 Mailbox Access Controls 6. , Voicemail Pro Examples 7.

Voicemail Pro Installation and Maintenance Page 4
15-601063 Issue 22e (16 May 2010)IP Office Release 6
..................................................................... 2044.5 Mailbox Actions
............................................................................ 2054.5.1 Get Mail
............................................................................ 2074.5.2 Leave Mail
............................................................................ 2084.5.3 Listen
............................................................................ 2094.5.4 Voice Question
............................................................................ 2104.5.5 Campaign
..................................................................... 2114.6 Configuration Actions
............................................................................ 2114.6.1 Edit Play List
............................................................................ 2124.6.2 Record Name
............................................................................ 2134.6.3 Personal Options Menu
............................................................................ 2154.6.4 Select System Prompt Language
..................................................................... 2164.7 Telephony Actions
............................................................................ 2174.7.1 Variable Routing
............................................................................ 2194.7.2 Route Incoming Call
............................................................................ 2204.7.3 Route by Call Status
............................................................................ 2214.7.4 Transfer
............................................................................ 2234.7.5 Whisper
............................................................................ 2254.7.6 Call List
............................................................................ 2264.7.7 Dial by Name
............................................................................ 2284.7.8 Conferencing Center
............................................................................ 2294.7.9 Assisted Transfer
............................................................................ 2314.7.10 Alphanumeric
..................................................................... 2334.8 Miscellaneous Actions
............................................................................ 2344.8.1 eMail
............................................................................ 2354.8.2 Open Door
............................................................................ 2364.8.3 Alarm Set
............................................................................ 2384.8.4 Clock
............................................................................ 2394.8.5 Post Dial
............................................................................ 2404.8.6 VB Script
............................................................................ 2424.8.7 Remote Call Flow
..................................................................... 2434.9 Condition Actions
............................................................................ 2434.9.1 Test Condition
............................................................................ 2444.9.2 Set User Variable
............................................................................ 2454.9.3 Test User Variable
............................................................................ 2464.9.4 Test Variable
............................................................................ 2484.9.5 Decrement and Test Counter
............................................................................ 2494.9.6 Increment and Test Counter
..................................................................... 2504.10 Database Actions
............................................................................ 2504.10.1 Database Open
............................................................................ 2514.10.2 Database Execute
............................................................................ 2524.10.3 Database Get Data
............................................................................ 2534.10.4 Database Close
..................................................................... 2544.11 Queue Actions
............................................................................ 2554.11.1 Queue ETA
............................................................................ 2564.11.2 Queue Position
Administration5. ..................................................................... 2605.1 Routing Calls to Voicemail
............................................................................ 2615.1.1 Routing Calls to Voicemail
............................................................................ 2615.1.2 Forward Unconditional to Voicemail
............................................................................ 2615.1.3 Transferring Calls to Voicemail
............................................................................ 2625.1.4 Using Short Codes to Access Voicemail
............................................................................ 2635.1.5 Using VM: to Access Voicemail
............................................................................ 2645.1.6 Voicemail Telephone Numbers
............................................................................ 2655.1.7 Example Call Flow
..................................................................... 2675.2 User Voicemail Access
............................................................................ 2685.2.1 Giving Users Button Access
............................................................................ 2695.2.2 Giving Users Access from Any Extension
............................................................................ 270
5.2.3 Giving Users Access from an External
Location
............................................................................ 2705.2.4 Creating a Trusted Location
..................................................................... 2715.3 Hunt Group Voicemail
............................................................................ 2725.3.1 Configuring Message Waiting Indication
............................................................................ 2735.3.2 Configuring Group Broadcast
............................................................................ 2745.3.3 Using a Short Code to Collect Voicemail
............................................................................ 2755.3.4 Out of Hours Operation
............................................................................ 2765.3.5 Configuring Announcements
............................................................................ 2785.3.6 Customizing Announcements
............................................................................ 2795.3.7 Hunt Group Queuing
............................................................................ 2805.3.8 Customizing a Hunt Group Call Flow
..................................................................... 2825.4 Recording Calls
............................................................................ 2835.4.1 Call Recording Warning
............................................................................ 2845.4.2 Changing the Recording Time
............................................................................ 2845.4.3 Voice Recording Library (VRL)
............................................................................ 2855.4.4 Manual Call Recording
............................................................................ 2895.4.5 Automatic Call Recording
..................................................................... 2955.5 Announcements
............................................................................ 2955.5.1 Mandatory Announcement Example
............................................................................ 2965.5.2 Personal Announcements
..................................................................... 2975.6 Support for Callers with Impaired Hearing
............................................................................ 2985.6.1 Installing Voicemail Pro TTY Prompts
............................................................................ 2985.6.2 Changing User Locale
............................................................................ 298
5.6.3 Advice for Mailbox Owners Using a TTY
Device
............................................................................ 299
5.6.4 Changing the Language Setting for a TTY
Device
..................................................................... 3015.7 Changing Language
............................................................................ 3025.7.1 Supported Languages
............................................................................ 3035.7.2 Changing the Language of System Prompts
............................................................................ 3045.7.3 Changing the Language of Custom Prompts
..................................................................... 3055.8 Mobile Twinning
............................................................................ 3065.8.1 Example Call Flow
..................................................................... 3095.9 Remote Voicemail Notification
............................................................................ 3105.9.1 Callback
............................................................................ 3125.9.2 Outcalling
..................................................................... 3165.10 Automatic Message Deletion
..................................................................... 3175.11 Using Voicemail to Give Error Messages
..................................................................... 3185.12 Mailbox Management
............................................................................ 3205.12.1 Disabling a Mailbox
............................................................................ 3215.12.2 Clearing a Mailbox
............................................................................ 3225.12.3 Outcalling Settings
............................................................................ 3245.12.4 Personal Distribution Lists
Mailbox Access Controls6. ..................................................................... 3296.1 General Controls
..................................................................... 3306.2 Intuity Mode
..................................................................... 3316.3 IP Office Mode
..................................................................... 3326.4 Phone Manager
..................................................................... 3346.5 Visual Voice
..................................................................... 3366.6 UMS Web Voicemail
..................................................................... 3396.7 UMS IMAP
..................................................................... 3406.8 UMS Exchange 2007
Voicemail Pro Examples7. ..................................................................... 3427.1 Using VB Script
............................................................................ 3447.1.1 VBScript Properties
............................................................................ 3507.1.2 VBScript Methods