Voicemail Pro Actions: Mailbox Actions

4.5.4 Voice Question

The Voice Question action allows you to create a play list where the caller hears a sequence of prompts and their responses are recorded.

If the play list is completed, a single file containing the recorded responses is created. That file can then be placed into a specified mailbox or passed to an eMail action.

Settings

1.Click the Mailbox Actions icon and select Voice Question.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.In the Specific tab questions need to be added to the play list.

4.Click Add a Prompt. The Wave Editor 179 window opens. Specify a new file name and then record the new prompt or select an existing prompt.

5.Click Record a Response. Specify a name and a length in seconds for the recorded response. Click OK.

6.Repeat the above steps to create a series of questions and responses. Use the following controls to adjust the list.

Edit: - Edit the settings of the currently highlighted item.

Delete: - Deletes the currently highlighted item from the play list. This does not delete the actual prompt file.

Shuffle: - Move the currently highlighted item within the play list.

7.Specify a mailbox into which the recorded file of the responses should be stored. If no mailbox is specified the file can be passed to an eMail action 234 .

Results

This action has the following result which can be connected to a further action:

Next

Connect the action to a following action within the call flow. The Next result can be connected to an eMail action if no mailbox is selected in the Specific tab.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Click the Mailbox Actions icon and select Voice Question