Avaya 6 manual Route by Call Status, ∙ No Answer, ∙ Busy, ∙ Out of Hours, ∙ Default

4.7.3 Route by Call Status

The Route by Call Status action allows a call flow to be branched based on the reason the original IP Office target for the call did not answer it. .

Settings

1.Click the Telephony Actions icon and select Route by Call Status.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.There is no Specific tab for this action.

Results

This action has the following results which can be connected to further actions:

∙No Answer

This result is used for calls routed to the voicemail server because the original target user or hunt group was rung but did not answer.

∙Busy

This result is used when the call has been routed to the voicemail server because the original target user is busy.

∙Out of Hours

This result is used for hunt group calls when the original target hunt group is in night service mode.

∙Default

Where the cause for the call being routed to voicemail cannot be determined or does not fit the criteria above, the Default route is used.

Voicemail Pro Installation and Maintenance	Page 220
IP Office Release 6	15-601063 Issue 22e (16 May 2010)