Voicemail Pro Installation and Maintenance Page 229
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro Actions: Telephony Actions
4.7.9 Assisted Transfer The Assisted Transfer action transfers the caller to the specified number which can include IP Office short codes.
The caller hears either music on hold if installed. The transfer is not blind, if the call receives busy or no answer then it
returns to follow the appropriate connection.
·This action is intended primarily for use with internal transfer destinations for which the IP Office can track the status of
the call. If used with external transfer destinations, the ability to detect whether the call has been answered or not
depends on the signalling provided. For example if the call is transferred using an analog line, the IP Office can only
assume that the call has been answered.
·On systems with IP trunks and extensions and especially within an IP Office Small Community Network there may be a
short delay to connect the speech path when an assisted transfer is answered.
Settings
1.Click the Telephony Actions icon and select Assisted Transfer.
2.The General , Entry Prompts , Reporting and Results tabs are standard tabs available to all
actions.
3.Select the Specific tab.
·Mailbox
Enter the number of the destination for the transfer. This can include IP Office short codes or numbers
specified by the current value of a Voicemail Pro call variable such as $KEY.
·Source of transfer (displayed on phone)
The number to display on the destination phone if internal. Type the required text directly or use the
browse button to select the text that should be used including using a the value of a call variable .
·Description (displayed on phone)
The text description to display on the destination phone if internal. Type the required text directly or use the
browse button to select the text that should be used including using a the value of a call variable .
·No answer timeout
Sets how long in seconds the voicemail server should wait for the transferred call to be answered before
following the No Answer results connection.
·Set Call Priority: Voicemail Pro 5.0+.
If selected, the caller's priority can then be set to Low, Medium or High. A call variable set to 1, 2 or 3
can also be used to set Low, Medium or High priority respectively.
·When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order
of priority and then longest waiting. By default internal caller's have Low priority while the priority of
external callers is set by the IP Office Incoming Call Route used to route the call (default also Low).
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