Avaya 6 manual Assisted Transfer, ∙ Set Call Priority Voicemail Pro 5.0+

Voicemail Pro Actions: Telephony Actions

4.7.9 Assisted Transfer

The Assisted Transfer action transfers the caller to the specified number which can include IP Office short codes. The caller hears either music on hold if installed. The transfer is not blind, if the call receives busy or no answer then it returns to follow the appropriate connection.

∙This action is intended primarily for use with internal transfer destinations for which the IP Office can track the status of the call. If used with external transfer destinations, the ability to detect whether the call has been answered or not depends on the signalling provided. For example if the call is transferred using an analog line, the IP Office can only assume that the call has been answered.

∙On systems with IP trunks and extensions and especially within an IP Office Small Community Network there may be a short delay to connect the speech path when an assisted transfer is answered.

Settings

1.Click the Telephony Actions icon and select Assisted Transfer.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.Select the Specific tab.

∙Mailbox

Enter the number of the destination for the transfer. This can include IP Office short codes or numbers specified by the current value of a Voicemail Pro call variable 157 such as $KEY.

∙Source of transfer (displayed on phone)

The number to display on the destination phone if internal. Type the required text directly or use the browse button to select the text that should be used including using a the value of a call variable 157 .

∙Description (displayed on phone)

The text description to display on the destination phone if internal. Type the required text directly or use the

browse button to select the text that should be used including using a the value of a call variable

157.

∙No answer timeout

Sets how long in seconds the voicemail server should wait for the transferred call to be answered before following the No Answer results connection.

∙Set Call Priority: Voicemail Pro 5.0+.

If selected, the caller's priority can then be set to Low, Medium or High. A call variable can also be used to set Low, Medium or High priority respectively.

157set to 1, 2 or 3

∙When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order of priority and then longest waiting. By default internal caller's have Low priority while the priority of external callers is set by the IP Office Incoming Call Route used to route the call (default also Low).

Voicemail Pro Installation and Maintenance	Page 229
IP Office Release 6	15-601063 Issue 22e (16 May 2010)