Avaya 6 Hunt Group Queuing, To configure queuing for a hunt group, ∙ Queuing On Default = On

Administration: Hunt Group Voicemail

5.3.7 Hunt Group Queuing

If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in the hunt group are busy. Using Voicemail Pro you can define custom actions and prompts for the queuing sequence.

∙The Still Queued message is not played if the hunt group name exceeds 13 characters.

To configure queuing for a hunt group:

1.Open IP Office Manager.

2.In the Navigation pane, click HuntGroup and select the hunt group.

3.View the Queuing tab.

∙Queuing On : Default = On

If selected, queuing will be available for the hunt group.

∙Queue Length: Default = No Limit

This feature sets the number of calls that will be held in the queue at any one time. If this number is exceeded the caller will receive the busy tone or be passed to voicemail.

∙Normalize Queue Length: Default = Blank

This facility selects whether to include calls that are ringing but not answered in the queue length.

When queuing is selected, announcements can be played to the queued caller. See Configuring Queue Announcements

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Voicemail Pro Installation and Maintenance	Page 279
IP Office Release 6	15-601063 Issue 22e (16 May 2010)