3.20 The Conditions Editor

Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the week planner can be used to define a company's standard working hours and then combined with the calendar to define exception days such as public holidays.

Within the voicemail call flow, conditions can be checked by a test condition action and, according to whether the condition is currently true or false, callers can be routed to different actions. See Test Condition Action 243 .

Condition Elements

The following different types of elements can be added to a condition.

Calendar 163

Select days from the calendar (up to 255 days) which, if the current date matches a selected day, cause the element to be 'true'.

Week Planner 164

Select days of week, and then a time period on each of those days, that should cause the element to be 'true'.

Condition 165

Select an existing condition that is then used as an element within another condition.

Compare 166

Compare one value to another using a selected criteria such as "Is equal to" or "Is greater than or equal to" and return 'true' when the criteria is meet. The values compared can be the current value of call variables 157 and or number values entered directly.

Logic Settings

Logic settings can be applied to both the whole condition and to the elements in a condition. These can alter when a condition is true or false.

AND

The condition is true when all the elements within it are true, for example both A and B are true.

OR

The condition is true when any element within it is true, for example if the day is Monday or Tuesday.

NOT

This logic element can be used to reverse the value (e.g. return false when true) of individual elements or of the whole condition.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Conditions Editor, Condition Elements, Logic Settings