Avaya 6 manual Change Callers Priority

4.4.1.2 Change Callers Priority

This Generic option allows the call priority of a call to be changed. The priority value is retained when the call is transferred back to the IP Office system.

∙When calls are presented to a hunt group on the IP Office, calls waiting to be answered are queue in order of priority and then longest waiting. By default internal caller's have Low priority while the priority of external callers is set by the IP Office Incoming Call Route used to route the call (default also Low).

∙Mixing calls of different priority is not recommended if Voicemail Pro is being used to provide queue estimate time to answer (ETA) and queue position announcements to callers, since those values will no longer be accurate when a higher priority call is placed into the queue. Note also that in such a situation Voicemail Pro will not allow a value already announced to a caller to increase.

∙Select Generic command: Change Callers Priority

∙Set Callers Priority to:

The caller's priority can be set to Low, Medium or High. A call variable set Low, Medium or High priority respectively.

157set to 1, 2 or 3 can also be used to

Free Format Equivalent

This action creates a free format similar to CHANGECALLPRIORITY:M. In this example the caller's priority is set to medium.

Voicemail Pro Installation and Maintenance	Page 186
IP Office Release 6	15-601063 Issue 22e (16 May 2010)