Avaya 6 manual Click the Telephony Actions icon and select Alphanumeric

Voicemail Pro Actions: Telephony Actions

4.7.10 Alphanumeric

The Alphanumeric action allows callers to input text and numeric values directly from the telephone keypad. When completed the entry is stored in the call variable $KEY which can be used by following actions. For an example of the action being used in a call flow, see Example Call Flow for Mobile Twinning 306 .

The action assumes that the telephone uses the ITU standard alphabet markings as shown below.

∙Users enter data by pressing the key marked with the character required. For keys with multiple marking several key presses are required. For example, to enter C the user must press the 2 key three times. After each key press, the associated letter or number is spoken.

∙To move on to entering the next character, the user should press whichever other key is marked with the required character or first press # if the required character is on the key just used.

∙Controls available are:

∙# - Accept last character and begin entry of next character if the required character is on the key just used.

∙*1 - Hear the characters entered so far.

∙*2 - Delete all characters entered so far.

∙*3 - Delete the last character entered.

∙*# - Accept the set of characters entered and go to next call flow action.

Settings

1.Click the Telephony Actions icon and select Alphanumeric.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.Select the Specific tab.

∙Check the option Play Help if you want instruction to be given to the caller explaining how to enter information.

∙If you want to use a timeout result from the action, check the option Wait for a key press for up to and set the number of seconds for the timeout period.

Voicemail Pro Installation and Maintenance	Page 231
IP Office Release 6	15-601063 Issue 22e (16 May 2010)