Avaya 6 manual ∙ Outcalling Configuration, ∙ License and Service Status Display

Appendix: What Was New in 5.0

8.2 What Was New in 4.2

In conjunction with IP Office 4.2, Voicemail Pro 4.2 supports the following new features:

∙IP Office Unified Messaging Service (UMS)

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Two new methods for users to access their mailbox are now supported. The methods are mailbox access using email applications that support IMAP (Internet Message Access Protocol) and mailbox access via web browsers. The use of these requires the IP Office configuration to contain UMS Web Services licenses for the number of required users.

∙IMAP Service

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The Voicemail Pro now includes an IMAP server. Users can then access their voicemail messages using email clients such as Outlook and Lotus notes that support an IMAP Client. When connected, the IMAP client and Voicemail Pro will synchronize messages in the mailbox with message files in the IMAP client. Playback is through the sound facilities of the user PC.

∙Web Voicemail Service

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The Voicemail Pro web service allows users to access their mailbox using a web browser. This has been tested with the Internet Explorer 7, Firefox 2 and Opera 9.10 PC browsers. This method of access requires Voicemail Pro to be installed on a PC already running Microsoft's IIS web server. Users can select to have message playback via an IP Office extension or through their PC's sound facilities.

∙Test Variable Action

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The existing Check Digits action has been replaced by a Test Variable action. This, in addition to offering the capabilities of the Check Digits action, provides significant enhancements. In addition to being able to match the user's DTMF input against a specified string offered by the Check Digits action, the Test Variable action allows the testing of the contents of any call variable against known user extensions, hunt-groups, mailboxes and the contents of another variable. This allows a number entered by a caller to be verified as matching an existing extension or hunt group prior to attempting a transfer to that number.

∙Menu Action Invalid Input Handling

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The Menu action has been enhanced. It now includes a control for the number of retries for the caller to make a valid entry and an Invalid Input result for connection to following call flow actions. Also prompts can be selected for playback whenever an invalid entry or entry timeout occurs.

∙License and Service Status Display

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When the Voicemail Pro client is connected to a Voicemail Pro server, the Help About screen displays a list of the licenses being used by the Voicemail Pro server. This license details include the validation status and capacity of those licenses. The status of related services, for example the UMS IMAP server, are also listed.

∙Call Variable Length Increase

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Previously the length of values stored by call variables has been limited to 64 characters. That maximum length has been increased to 512 characters.

∙Outcalling Configuration

In conjunction with Phone Manager 4.2, Voicemail Pro 4.2 allows users to adjust their outcalling settings through using a visual menu within Phone Manager. Using the Phone Manager interface, users can now apply a delay between each notification call in an escalation list.

Voicemail Pro Installation and Maintenance	Page 401
IP Office Release 6	15-601063 Issue 22e (16 May 2010)