Avaya 6 manual What Was New, Voicemail Pro

8. Appendix

8.1 What Was New in 5.0

The following is a summary of the new features in the IP Office Voicemail Pro 5.0 release. For details of previous releases refer to the Appendix 401 .

Voicemail Pro 5.0

∙ContactStore 7.8

The ContactStore software has been updated to version 7.8. The new version uses a different database format and supports a wider range of search options. The method of interaction with the voicemail server and IP Office has not changed. However, ContactStore 7.8 has not been tested with pre-5.0 versions of Voicemail Pro and IP Office. For full details refer to the IP Office ContactStore Installation manual.

∙Updated TTS (ScanSoft) Prompts and Software

The TTS (ScanSoft) software include with Voicemail Pro 5.0 has been updated. The change allows:

∙Additional Languages

Additional language support for Chinese (Mandarin), Danish, Finnish, French Canadian, Greek, Hungarian, Polish, Portuguese and Swedish. The set of TTS languages now matches the recorded prompt languages provided by Voicemail Pro with the exception of Hungarian.

∙Vista Support

The updated TTS drivers are supported on Vista and on 64-bit versions of supported Windows operating systems.

IP Office Configuration Changes

The following changes to the IP Office 5.0 configuration are applicable to Voicemail Pro 5.0.

∙IP500 Support

Voicemail Pro 5.0 no longer requires the IP Office to have an IP500 Upgrade Standard to Professional license.

∙IP500 Voicemail Pro Ports

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For IP500 control units, the maximum number of licensable voicemail channels has increased to 40.

∙System Default Mailbox Breakout Numbers

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Breakout numbers allow callers to select to be redirected to another destination while listening to a user's mailbox greeting. Each user mailbox can have up to 3 possible breakout numbers set, accessed by the caller dialing 0, 2 or

3. IP Office 5.0+ allows system default numbers to be set for each mailbox breakout. These system defaults are then applicable to all user mailboxes unless overridden by a user's own breakout number settings.

∙User Rights Mailbox Breakout Numbers

User mailbox breakout numbers can also be set through user rights.

∙Additional Breakout Number Support in IP Office Mailbox Mode

The additional breakout numbers 2 and 3 are now supported on Voicemail Pro systems running in IP Office mailbox mode.

∙Forward Unconditional to Voicemail

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Within the IP Office configuration for a user's forwarding settings, for Forward Unconditional the option To Voicemail can be selected. This will override any forwarding number set and send calls immediately to voicemail when forward unconditional is enabled. This option is supported with all IP Office voicemail types including Voicemail Pro.

∙Small Community Network Fallback

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Within an IP Office Small Community Network, voicemail server is associated with a central IP Office via which it provides voicemail services to all the IP Offices in the SCN. IP Office 5.0 provides a number of SCN fallback settings, including allowing the voicemail server to work with a fallback IP Office if the central IP Office is removed from the network for any reason. This feature is configured within the IP Office configurations and requires the fallback IP Office to have the appropriate licenses for the voicemail features required during fallback.

UMS Enhancements

The following additions have been made to UMS operation:

∙Hunt Group Mailbox Support

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Hunt group mailboxes are now supported. A UMS Web Service option is available on the Hunt Group Voicemail tab within the IP Office configuration. The use of this option allows access to the hunt group mailbox messages using IMAP or a web browser. This consumes UMS Web Service licenses in the same way as enabling users for UMS.

∙Web Browser Playback Enhancements

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The Web Browsers message playback interface has been enhanced to allow the user to call the sender of the message, if the CLI is know, or select ‘previous’, ‘next’, ‘first’ or ‘last’ message without leaving the interface. In addition the message forward capability has been enhanced to ease the selection of destinations.

Voicemail Pro Installation and Maintenance	Page 398
IP Office Release 6	15-601063 Issue 22e (16 May 2010)