Avaya 6 manual Accessing Campaign Results, Campaign Identification

Voicemail Pro Examples: Campaigns

7.4.1.3 Campaign Identification

The Campaign Identification window of the Campaign Wizard is used to set a park location for the campaign and to name the campaign.

∙Where should this Campaign be parked

Enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new campaign messages are left.

∙The name of the Campaign is Enter a name for the campaign.

7.4.2 Accessing Campaign Results

The results of a campaign can be accessed in several ways:

∙Using the Campaign Action

210

The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate start point on the voicemail server. The action's properties set whether the call is treated as a caller to the campaign or an agent processing the campaign messages. See Campaign Action 210 .

∙Using a Campaign Park Slot Number

384

∙Through a Web Browser

385

When accessing the caller recordings from using a Campaign action or park slot number, the following controls are

provided through the telephone keypad.

1	Go to the start of the call.	7	Previous response.
2	Rewind.	8	Start of response.
3	Stop processing the message.	9	Next response.
4	Mark call as processed and delete.	0	Pause.
5	Mark call as processed and save.	#	Fast forward.

Voicemail Pro Installation and Maintenance	Page 383
IP Office Release 6	15-601063 Issue 22e (16 May 2010)