Administration: Recording Calls

5.4.5 Automatic Call Recording

The IP Office system can be configured to automatically record calls based on the user, hunt group, incoming call route or

account code.

Trigger

Incoming

Outgoing

Default Recording

Duration

 

 

 

Destination

 

 

 

 

 

 

Incoming Call Route

 

 

None

For the call duration or up

 

 

 

 

to 1 hour.

 

 

 

 

 

Hunt Group

 

 

Hunt group mailbox

Until ended or transferred

 

 

 

 

to a user outside the hunt

 

 

 

 

group or its overflow

 

 

 

 

group.

 

 

 

 

 

User

 

 

User mailbox

Until the user ends or

 

 

 

 

transfers call.

 

 

 

 

 

Account Code

 

 

User mailbox

Until the user ends or

 

 

 

 

transfers calls.

 

 

 

 

 

Individual calls may match several recording criteria. Where that is the case the following applies:

If the destinations for the recordings are different, separate recordings occur with the durations are indicated above.

If the destinations for the recordings are the same, a single recording is made using either the incoming call route, hunt group or user duration in that order or priority.

Multiple recordings of the same call use multiple voicemail channels.

Time profiles can be used to control when automatic call recording is used.

For inbound calls recording will not take place if the call goes to normal voicemail.

Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound and outbound calls.

A mandatory setting can be used to return a busy tone when call recording is triggered but no voicemail ports are available.

Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Image 289
Avaya 6 manual Automatic Call Recording, Incoming Call Route, Hunt Group, User, Account Code