Avaya 6 manual Campaign, ∙ Please select a campaign, ∙ Leave campaign information e.g. customers

4.5.5 Campaign

A campaign is used to ask callers a series of questions and record their spoken or key press responses. Agents can then access the campaign recordings and process the response using their telephone key pad or a web interface. Each campaign can include up to 21 questions.

Campaigns are setup using the Campaign Wizard 378 . The Campaign action can be used to either route a caller into a campaign or to allow an agent to access any messages left for a campaign.

Settings

1.Click the Mailbox Actions icon and select Campaign.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.You need to enter the campaign and select whether to leave or collect campaign information in the Specific tab.

∙Please select a campaign

Enter the campaign that you want to use. Then select on of the following:

∙Leave campaign information (e.g. customers)

Select if the action should start the campaign to collect the caller's responses.

∙Pick up campaign information (e.g. agent)

Select if the action should start playing back the response left by callers to the campaign.

When accessing the caller recordings from using a Campaign action or park slot number, the following controls are provided through the telephone keypad.

1	Go to the start of the call.	7	Previous response.
2	Rewind.	8	Start of response.
3	Stop processing the message.	9	Next response.
4	Mark call as processed and delete.	0	Pause.
5	Mark call as processed and save.	#	Fast forward.

Results

This action has the following result which can be connected to a further action:

∙Next

Connect the action to a following action within the call flow.

Voicemail Pro Installation and Maintenance	Page 210
IP Office Release 6	15-601063 Issue 22e (16 May 2010)