Avaya 6 manual Setting Automatic Recording Options, To set automatic call recording for a user

5.4.5.1 Setting Automatic Recording Options

Automatic recording can be configured for:

∙Calls received and/or made by a user

290.

∙Calls on a specific incoming call route

292.

∙Calls to a specific hunt group

291.

∙Outgoing calls associated with a specific account code 293 .

The calls that are to be auto-recorded are selected through IP Office Manager.

To set automatic call recording for a user:

1.Open IP Office Manager and load the configuration from IP Office.

2.In the Navigation pane, click User.

3.Select the required user.

4.Select the Voice Recording tab.

5.From the Record Inbound and Record Outbound drop-down lists select the recording frequency required.

∙None: Do not record.

∙On: Record all calls if possible.

∙Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.

∙xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.

∙For inbound calls, recording will not take place if the call also goes to normal voicemail.

6.Specify the destination for the recordings. By default, this is a user's own mailbox.

7.The Voice Recording Library options can be used only if a VRL application has been installed and licensed. For more information, see Voice Recording Library 284 .

8.Click OK.

9.Click to send the configuration back to the IP Office.

Voicemail Pro Installation and Maintenance	Page 290
IP Office Release 6	15-601063 Issue 22e (16 May 2010)