Avaya 6 manual ∙ Alarm Duration and Retries, ∙ Alarm Clearing, ∙ Alarms Administrator, Follow Me

Voicemail Pro: What is New in 6.0

Voicemail Operation Features

∙Alarm Action Enhancements

236

The alarms provided by the voicemail server using the Alarm Set 236 action and the Alarms 137 queue panel have been enhanced to allow alarm repetition and to require an dialed response to clear an alarm in order to prevent it repeating.

∙Alarm Duration and Retries

The ring duration for an unanswered alarm call can be adjusted. In addition, a number of retries and the interval between retries can be specified for an unanswered alarm.

∙Alarm Clearing

Normally the alarm and any repeats are cleared once the alarm call is answered. For Voicemail Pro 6.0, a cancel code of up to 4 digits can be specified and must be dialed to stop the alarm from using any further retries.

∙Alarms Administrator

A new type of client account has been added. The Basic account user the Alarms 137 queue panel.

126can only edit alarm settings shown in

∙Administration of Mailbox User Settings for Outcalling and Personal Distribution Lists

130

User mailbox settings such as outcalling settings and personal distribution lists can be accessed and edited through the Voicemail Pro client.

∙TTS Prompt Generation

179

On voicemail servers licensed for text to speech 81 (TTS), the prompts used for call flow actions can be generated using TTS. The text entered in the action's Description field is used as the script for the recording.

∙Voicemail Configuration Backup and Restore

145

The Voicemail Pro client can be used to configure daily, weekly and monthly automatic backups or to run an immediate manual backup. Each backup type can be individual configured for the types of files and settings it should include including messages. The client can also be used to restore the files from a previous backup.

∙Get Mail Action - Advanced Personal Options

205

For systems running in Intuity mode, a Get Mail action can be used in call flows to provide the user with access to a range of mailbox control actions. These actions become part of the mailbox telephone user interface. The options that become available are:

∙Voicemail on/off.

∙Voicemail email mode.

∙DND on/off.

∙Personal Options Menu Action

∙	Follow Me.	∙	Edit Callback Number.
∙	Forwarding.	∙	Edit Mobile Twinning.

∙Edit Voicemail.

213

The Play Configuration Menu action has been replaced by the Personal Options Menu action. This action can operate in one of two modes. The legacy mode

∙Generic Action - Set Interdigit Delay

197

The delay that the voicemail server allows between the dialing of digits in numbers (by default 5 seconds) can be adjusted for a call flow using a Generic action.

∙Recording Auto Deletion

103

System wide automatic deletion delays can now be specified for new and old recordings. These are separate settings from those used for new and old messages. In addition the playback order for recordings (first in-first out or last in-first out) can also be specified.

∙Voicemail Server Shut Down and Suspend Controls

122

The Voicemail Pro client can be used to shut down or suspend voicemail server operation. In either mode, voicemail is treated as no longer available by the IP Office. Suspend mode can be canceled using the Voicemail Pro client, after which normal voicemail server operation is resumed. Shut down mode can only be canceled by restarting the voicemail service or the server PC. The shut down and suspend processes are polite processes, allowing existing calls to be completed while stopping new calls. However if required the shut down process can be turned from a polite shut down to an immediate shut down.

Voicemail Pro Installation and Maintenance	Page 13
IP Office Release 6	15-601063 Issue 22e (16 May 2010)