36 Troubleshooting
Problem | Possible Cause | Recommended Action |
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Lines print over each other. | Auto line feed with carriage | Use the EDS Mode to enable |
| return is disabled by the EDS | auto line feed with carriage |
| setting. | return. See “Auto LF with |
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| CR” on page 22. |
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| Jamming paper. | Set up the printer for the |
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| paper thickness you are |
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| using. See “Adjusting for |
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| paper thickness” on page 26. |
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Incorrect number of lines are | Auto line feed with carriage | Use the EDS Mode to |
printed on the page. | return is enabled by the EDS | disable auto line feed with |
| setting. | carriage return. See “Auto |
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| LF with CR” on page 22. |
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| The line spacing or leading | Choose a different line |
| selected by your application | spacing or leading setting |
| program is wrong. | from your application. |
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| Dot adjustment is not | See “Adjusting the dot |
| correct. | alignment” on page 33. |
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Text and graphics are | The printer is not set up | Set up the printer for the |
malformed. | correctly for the thickness of | paper thickness you are |
| paper being used. | using. See “Adjusting for |
Print quality is poor. |
| paper thickness” on page 26. |
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| The print head is damaged. | Return the printer to your |
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| dealer for repair. |
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| The ribbon is worn out or | Replace the ribbon with a |
| “used up.” | new one. |
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Printer case is hot. | The printer’s air vents are | Switch off the printer and let |
| blocked or obstructed. | it cool. Check the air vents |
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| on the bottom of the printer |
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| to see if they are blocked. |
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| Remove the obstruction is |
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| possible. If the problem |
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| persists, return the printer to |
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| your dealer for repair. |
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