TROUBLESHOOTING GUIDE

In case of difficulty, please check the following Troubleshooting Guide before seeking service.

TELEPHONE

Problem

Solution

No dial tone

Check installation:

 

 

— Is the base power cord connected to a working outlet?

 

 

— Is the telephone line cord connected to the base unit and

 

 

the wall jack?

 

Disconnect the base from the wall jack and connect another

 

 

phone to the same jack. If there is no dial tone in the second

 

 

phone, the problem might be your wiring or local service.

 

Is the handset out of the base unit’s range? Move closer to

 

 

the base unit.

 

Make sure the battery is properly charged (12 hours).

 

Is the battery pack installed correctly?

 

If the phone still does not work, disconnect the power cord

 

 

and remove the battery pack. Then reconnect the power cord

 

 

and reinstall the battery pack. Place handset in the base for

 

 

10 seconds to allow it to reinitialize.

 

Replace the battery.

 

 

 

Dial tone is OK, but

Make sure the tone/pulse setting is programmed correctly.

can’t dial out

 

 

 

 

 

Handset does not ring

Make sure the RINGER switch on the base is turned ON.

 

You may have too many extension phones on your line. Try

 

 

unplugging some phones.

 

• See solutions for “No dial tone.”

 

 

 

Cannot hear phone

Adjust the volume control on handset .

conversation

 

 

 

 

 

24

Page 24
Image 24
RCA 26970 manual Troubleshooting Guide, Telephone