Warranty Information
Limited Warranty
What your warranty covers:
•Any defect in materials, workmanship, or basic installation, provided installation is performed by a Thomson Consumer Electronics Authorized Installer.
For how long after your purchase:
•90 days for labor charges.
•One year for parts.
What we will do:
During the initial 90 days:
•Exchange the defective portion of your DSS System with a new or, at our option, refurbished unit and correct any basic installation defects at no cost to you.
After the 90 days and within one year:
•Exchange the defective portion of your DSS System with a new, or at our option, refurbished unit. We will bill you a flat exchange charge to replace a defective receiver. This charge covers the labor cost for its repair. Labor costs for the removal and
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement receiver, you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without an RA number.
•If the representative determines that your antenna/dish is defective they will arrange for its repair or replacement.
•If the representative determines that installation is defective they will arrange for its repair.
To receive a replacement receiver before you return yours:
•If you are located near an exchange point:
1.We will send a replacement unit to our exchange point next business day delivery.
2.The exchange location will notify you of its arrival.
3.Take your unit, including all accessories, and your bill of sale which validates date of purchase to the exchange location and you will be provided the new or refurbished unit.
4.If the repairs are covered by your warranty, you will not be billed.
53
