Error Code Guide:
When an error code is displayed:
●Close the hot water faucet, turn off the switch on the remote control..
●Wait for about 5 minutes before turning the switch on again..
●Open the hot water faucet..
If the error code remains in the display:
●Close the hot water faucet and turn off the switch on the remote control..
●Take the proper action shown below and attempt operation of the appliance again..
If the error code is still shown:
●Turn off the hot water faucet and turn off the switch on the remote control..
●Take note of the error code displayed and call the customer service assistance number in the “If You Need Service” section of the manual on the back cover..
Notice: If an error code other than those listed below is displayed, immediately turn off the hot water faucet, take note of the error code, turn off the switch on the remote control and call the customer assistance number..
Error Code | Possible Cause | What To Do |
11 | The Gas Shutoff Valve is not opened | ● Open the Gas Shutoff Valve |
| completely.. | completely.. |
|
|
|
12 | Gas Service has been interrupted.. | ● Contact Gas Utility Company.. |
| LP Gas is running low.. (LP models only) | ● Fill up LP Gas container or replace |
| with a new cylinder of LP Gas.. | |
|
| |
15 | The hot water faucet is not opened enough.. | ● Open the faucet more to secure |
|
| enough volume.. |
|
|
|
05 | Air intake or vent termination may be | ● Remove any obstructions on the air |
(Every 60 seconds you hear | blocked.. | intake or vent termination.. |
an alarm or when the faucet is | The vent pipes on the concentric vent | ● Contact a dealer for service.. |
closed, the alarm stops..) | termination may not be connected properly.. |
|
|
|
|
13 | If the error code is still displayed after taking | ● Contact a dealer for service.. |
| the above steps.. |
|
|
|
|
1L | Water heater has build up of lime deposits.. | ● Contact a dealer for service.. |
|
|
|
CAUTION: Make certain power to water heater is “OFF” before removing protective cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
CAUTION: For your safety, DO NOT attempt repair of gas piping, remote control, burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.
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