Troubleshooting

 

 

 

 

 

The Machine Does Not Print

 

 

 

 

 

 

 

 

 

Possible Cause

Solutions

 

 

 

 

 

 

Is the power on?

Check the cable is securely plugged into the power outlet and the

 

 

 

machine. Turn on the main power switch.

 

 

 

 

 

 

Is the machine online?

If not, press [fOnline] on the display panel.

 

 

 

 

 

 

Does the printer function

If so, check the error message on the display panel and take re-

 

 

status indicator stay red?

quired action.

 

 

 

 

 

 

Is there a warning status or

If so, check the error message or warning status on the display

 

 

error message on the dis-

panel and take the required action.

 

 

play panel?

 

 

 

 

 

 

 

Does the “Updating the

The destination list is being updated from the network using

 

 

destination list...Please

SmartDeviceMonitor for Admin.

 

 

wait. Specified destina-

Depending on the number of destinations to be updated, there

 

 

tion(s) or sender's name

 

 

may be some delay before you can resume operation. Operations

 

 

has been cleared.” message

 

 

are not possible while this message is displayed.

 

 

appear?

Wait until the message disappears. Do not switch off the power

 

 

 

 

 

 

while this message is displayed.

 

 

 

 

 

 

Can you print a configura-

If you cannot print a configuration page, there maybe a machine

 

 

tion page?

malfunction. Contact your sales or service representative.

 

 

 

See p.126 “Printing the configuration page” for printing a config-

 

 

 

uration page.

 

 

 

 

 

 

Is the interface cable con-

Connect the interface cable securely. If it has a fastener, fasten that

 

 

nected securely to the ma-

securely as well.

 

 

chine and computer?

See p.10 “Connecting the Machine”.

 

 

 

 

8

 

 

 

Are you using the correct

The type of interface cable you should use depends on the com-

 

 

 

interface cable?

puter. Be sure to use the correct one. If the cable is damaged or

 

 

 

worn, replace it.

 

 

 

See p.10 “Connecting the Machine”.

 

 

 

 

 

 

Was the interface cable

Connect the interface cable before turning on the machine.

 

 

connected after the ma-

 

 

 

chine was turned on?

 

 

 

 

 

 

 

Is the signal status satisfac-

To check signal status, press {User Tools/Counter} key on the dis-

 

 

tory when using wireless

play panel, and then press [System Settings] on the display panel.

 

 

LAN in the infrastructure

On the [Interface Settings] tab, select [IEEE 802.11b], and then press

 

 

mode ?

[Wireless LAN Signal]. If signal quality is poor, move the machine to

 

 

 

a location where radio waves can pass or remove objects that

 

 

 

might cause interference.

 

 

 

Note

 

 

 

❒ You can check signal status only when using wireless LAN in

 

 

 

the infrastructure mode.

 

 

 

 

 

 

When using wireless LAN,

Check using the machine's display panel that the SSID is correctly

 

 

is the SSID correctly set?

set.

 

 

 

See “Interface Settings/IEEE 802.11b (Option)”, General Settings

 

 

 

Guide.

 

 

 

 

 

 

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