Trouble shooting
•All repairs to your machine should be carried out by a qualified engineer or by an appointed engineer from Product Care, (0845 208 8750).
•Before contacting a qualified engineer or Product Care, please see if the problem your machine has developed can be solved with the help of the below:
Fault | Possible cause | Removing methods | |
| Discharging hose is clogged or twisted. | Check the discharging hose, then either clean or | |
| untwist. | ||
Your machine does not |
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Pump filter clogged. | Clean the pump filter. | ||
discharge water. | |||
Laundry settled in the machine | Spread your laundry in the machine evenly. | ||
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| unevenly. | ||
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| The feet of your machine have not | Adjust the feet on your machine. | |
| been adjusted. | ||
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| Transportation screws have not been | Remove transportation screws | |
| removed | ||
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Your machine vibrates. | Less amount of laundry in the | This will not block operation of your machine. | |
appliance. | |||
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| Your machine is overloaded with | Do not put in laundry more than the amount | |
| recommended and settle the laundry in the machine | ||
| laundry or laundry settled unevenly. | ||
| evenly. | ||
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| Your machine rests on a hard surface. | Prevent your machine from resting on hard surfaces. | |
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| It is not plugged in. | Plug machine in. | |
| Fuse blown. | Replace the fuse. | |
| Electricity | Check mains power. | |
Your machine does not | Start/pause button not pressed. | Press on start/pause button. | |
start. |
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Programme dial ‘stop’ position. | Switch the programme dial to the desired position. | ||
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| The machine door is not completely | Close the machine door. | |
| closed. | ||
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| Water tap is turned off. | Turn your faucet on. | |
| Water inlet hose may be twisted. | Check water inlet hose and untwist. | |
Your machine does not |
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Water inlet hose clogged. | Clean water inlet hose filters. | ||
intake water. | |||
Valve inlet filter clogged. | Clean the valve inlet filters. | ||
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| The machine door is not completely | Close the machine door. | |
| closed. | ||
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For Customer Services & Spare Parts please call 0845 208 8750
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit
us at www.productcareuk.com
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