Trouble shooting 27
•All repairs to your machine should be carried out by a qualified engineer or by an
appointed engineer from Product Care, (0845 208 8750).
•Before contacting a qualified engineer or Product Care, please see if the problem your
machine has developed can be solved with the help of the below:
For Customer Services & Spare Parts please call 0845 208 8750
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit
us at www.productcareuk.com
Fault Possible cause Removing methods
Excessive foam is formed
in the detergent drawer.
Excessive amount of detergent used.
Press the Start/pause button. To eliminate foam
formation, mix a spoon of softener with half litre of
water, and pour the mixture in the detergent drawer.
After 5-10 minutes, press the Start/pause button
again. For next washing operation,
use
the correct
amount of detergent.
Wrong detergent used.
Use detergents produced only for automatic washing
machines.
Unsatisfactory washing
result.
The dirtiness of your laundry does not
match the programme you have chosen.
Select the programme appropriate for correct
dirtiness of your laundry. (see programme table)
Amount of detergent used insufficient.
Adjust the amount of detergent based on the dirt
level of your laundry.
Your machine
is
overloaded with laundry
Load your machine with laundry, amount of which
should not exceed maximum laundry capacity