Appendix B: Troubleshooting
Q:I have taken photos, but my computer says “No photos in camera.” What do I do?
•First, ensure that you have taken photos with your camera. Press the shutter button a few times to take some sample photos and try again. If you still get a no photos error, this indicates that the software was not installed correctly or you may not meet the minimum system requirements.
System Requirements
At least a Pentium II 300MHz, AMD Athlon 300MHz, or a Celeron 400MHz or higher, at least 64 MB of RAM. Please note that the older AMD K6 processors will not work. More information about determining your computer’s specifications can be found in the General Computer Information section. If you have determined that you have pictures in your camera and you meet the system requirements, follow the steps below to reinstall the software.
Software Re-installation
1.First install the software. Click on Start, Settings, Control Panel and Add/Remove programs. You will need to remove Spy Shot Photo Manager. After removing it, restart your computer. If your camera is connected, disconnect it.
2.Now reinstall the software. Insert the CD that came with your camera. It should automatically run the installation.
3.Restart the computer.
4.Once your computer is back up, plug the camera into your computer’s USB port.
5.
•If you are running Windows ME: Click on Device Manager.
•If you are running Windows 2000 or XP: Click on hardware and then Device Manager.
•If the camera is installed correctly, there will be a category listed for “Imaging Devices” and clicking on the “+” next to it should reveal your camera. If not, you will likely see “Digital Still Camera” under “Other Devices” with a brightly coloured marking next to it indicating it is not functioning correctly.
•If you are running Windows ME: Right click on the non functioning device and select Remove.
If you are running Windows 2000 or XP: Right click on the non functioning device and select uninstall. If a warning pops up, press OK.
6.Restart your computer again. Your camera is now successfully installed.
Q: How do I make sure I don’t lose important pictures?
•Your camera uses flash memory which requires a constant electric current to store your photos. Should your camera lose power (for instance if the battery dies or is removed) all stored pictures will be lost. We recommend always downloading your photos to your computer as soon as possible to prevent unintentional data loss.
Q: I have a MAC, will your camera work?
•Unfortunately, the system requirements for our cameras require a Windows operating system. There is no Mac driver available and no current plan to develop.
12
