USER’S MANUAL
5-1. Check before requesting for service
Check before requesting for service.
If the following symptoms are observed when using the product, recheck the following. It may not be a problem.
Symptom | Checkpoint and resolution | |||
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| Check whether the power plug is correctly plugged. | |
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I cannot turn on the power of | Check whether the voltage of the power supply is correct. | |||
the device |
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| If the power cannot be turned even when the power of the device is | ||
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| connected correctly, please contact your closest service center | |
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| Check whether the power plug is correctly plugged. | |
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| Check whether the monitor is turned on. | |
The power | of | the device is |
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Check whether the video cable between the monitor and device is | ||||
turned on, but the screen on the | ||||
connected correctly. | ||||
monitor is not turned on | ||||
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Check the selected monitor type. | ||||
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| Try disconnecting the power plug, and then plugging it again. | |
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| Check whether the video output port of the camera is correctly connected | |
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| to the device. | |
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| Check whether the power supply of the camera is connected correctly. | |
Camera number is displayed on |
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Check whether the resolution is set to 1024x768 in VGA environment | ||||
the screen but the video of the | ||||
setting. | ||||
camera is not displayed | ||||
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Check if there is any issue with the video cable between the device and | ||||
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| the camera. | |
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| Reboot this device. | |
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| Check the recording setting from the recording setting menu. | |
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Video of camera is displayed on | Check whether the hard disk is recognized from the system information | |||
window. | ||||
the screen | but | I cannot record | ||
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If the hard disk is not recognized normally, check the format and | ||||
the video through the device | ||||
connected condition of the hard disk. | ||||
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| Check the available space on the hard disk. | |
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| During the search, check whether the video data currently being recorded | |
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| exists. | |
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| If the video data currently being recorded does not exist, check the | |
I cannot search the recorded | recording setting of the menu. | |||
video. |
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| Check whether the hard disk is recognized from the system information | |
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| window. | |
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| If the hard disk is not recognized normally, check the format and | |
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| connected condition of the hard disk. | |
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H.264 REAL TIME DVR
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