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Samsung 171Q manual Troubleshooting, Check List, User’s Manual, Symptom, Solutions, General

Models: 171B, 171S, 181B, 171T, 171Q 171Q

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Troubleshooting

User’s Manual

Troubleshooting

Check List

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

General

Symptom

No images on the screen. I cannot turn on the monitor.

Check List

Is the power cord connected properly?

Can you see "No Connection, Check Signal Cable" on the screen?

Solutions

Check the power cord connection and supply.

Check the signal cable connection.

I cannot see the On Screen Display.The screen shows strange colors or just black and white.

If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen.

Can you see "Video mode not supported" on the screen?

There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals?

Have you locked the On Screen Display (OSD) Menu to prevent changes?

Is the screen displaying only one color as if looking at the screen through a cellophane paper?

Have the screen colors become strange after running a program or due to a crash between applications?

If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000 and

then change the frequency of the video card.

(Refer to the Preset Display Modes)

Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer.

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle.

Adjust the maximum resolution and frequency that the monitor can properly handle.

The monitor is in PowerSaver mode.

Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen.

Unlock the OSD by pressing the MENU button for at least 5 seconds.

Check the signal cable connection.

Make sure the video card is fully inserted in it's slot.

Reboot the computer.

Has the video card been set		Set the video card by referring to the
properly?		video card manual.

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Samsung 171Q Troubleshooting, Check List, User’s Manual, Symptom, Solutions, General, I cannot see the On Screen Display

Contents

SyncMaster 171B/171S/181B/171T/171Q Index User’s ManualSafety Instructions Notational Warning/CautionNotation Conventions User’s ManualPower Safety InstructionsUser’s Manual Do not use a damaged or loose plugSafety Instructions PowerUser’s Manual Do not connect too many extension cords or plugs to an outletInstallation Safety InstructionsUser’s Manual Do not cover the vents on the monitor cabinetSafety Instructions InstallationUser’s Manual Do not place the monitor face downClean Safety InstructionsUser’s Manual Do not spray detergent directly on the monitorOther Safety InstructionsDo not remove coveror back. No user serviceable parts inside User’s ManualSafety Instructions User’s ManualOther Never insert anything metallic into the monitor openingsIntroduction UnparkingMonitor and Stand Power Cord Signal Cable Quick Setup Guide Warranty CardUnparking SyncMaster 171T Power CordSignal Cable DVI Cable Option Quick Setup Guide Pivot Stand and S/W CDOption Warranty CardIntroduction FrontUser’s Manual Front SyncMaster 171T Use this button to auto adjustment direct accessthe OSD showing the currently selected input signal appears while the the power saving modeIntroduction RearUser’s Manual Rear SyncMaster 171T Power on/off SwitchPower port Signal PortConnecting Your Monitor SetupUser’s Manual Connecting Your Monitor SyncMaster 171T SetupSetup-General User’s ManualSetup Connecting Your Monitor SyncMaster 171TSetup-For Multimedia model Option 1. Speaker Power Code 2. On/Off Volume 3. Bass ControlUser’s Manual SetupWindows ME Setup User’s ManualWindows XP/2000 2. Click Windows XP/2000 DriverSetup User’s ManualUser’s Manual Setup4. Click the Properties button on the Monitor tab and select Driver tab User’s Manual Setup9. Click the Close button then click OK button continually Setup How to install 1. Click Start , Setting , Control PanelUser’s Manual Microsoft Windows 2000 Operating SystemSetup 1. Click Start , Setting , Control PanelUser’s Manual Microsoft Windows Millennium Operating SystemSetup User’s ManualMicrosoft Windows NT Operating System Linux Operating SystemInstalling VESA compliant mounting SetupUser’s Manual Removing the baseAttaching a base SetupInstalling VESA compliant mounting User’s ManualOn-Screen Display feature 4. Use this button to Exit the active menu or the OSDSyncMaster 171B/171S/181B/171Q User’s ManualBrightness ContrastHow to adjust Adjust the BrightnessImage Lock FineCoarse On-Screen DisplayPosition H-PositionV-Position On-Screen DisplayReset Geometry ResetColor Reset On-Screen DisplayColor Temperature Color TemperatureColor Control On-Screen DisplayImage Effect LanguageOn-Screen Display User’s ManualOn-Screen Display Menu HalftonUser’s Manual Menu Position Menu PositionH-PositionMenu PositionV-Position On-Screen DisplayMenu Display Time Display ModeOn-Screen Display User’s ManualAuto Adjustment OSD Lock/UnlockOn-Screen Display User’s ManualSyncMaster 171T feature 4. Use this button to Exit the active menu or the OSDOn-Screen Display User’s ManualOn Screen Display BrightnessContrast Adjust the BrightnessImage Lock FineCoarse On Screen DisplayPosition H-PositionV-Position On Screen DisplayReset Geometry ResetColor Reset Geometry parameters are replaced with the factory default valuesColor Temperature Color TemperatureColor Control Color temperature is a measure of the warmthof the image colorsLanguage Image SizeOn Screen Display On Screen Display HalftoneChange the opaqueness of the background of the OSD Menu PositionV-Position Menu PositionH-PositionOn Screen Display Display Mode Menu Display TimeOn Screen Display Auto Adjustment OSD Lock/UnlockOn Screen Display 1 Push the Auto buttonTroubleshooting Check ListSymptom SolutionsTroubleshooting Refer to the Preset Display ModesThe screen is out of focus or OSD cannot be adjusted Refer to the Preset Display ModesTroubleshooting User’s ManualCheck List Check the following items if there is trouble with the monitorQuestion AnswerTroubleshooting User’s ManualSelf-Test Feature Check TroubleshootingSelf-Test Feature Check User’s ManualSelf-Test Feature Check Werning Messages EnvironmentUseful Tips TroubleshootingSpecifications ResolutionInput Signal, Terminated Power SupplyGeneral Power Consumption Dimensions WxDxH / WeightVESA Mounting Interface Environmental considerationsSpecifications ResolutionInput Signal, Terminated Power SupplySpecifications General Power ConsumptionDimensions WxDxH / Weight User’s ManualSpecifications ResolutionInput Signal, Terminated Power SupplyMultimedia Speaker Stand SpecificationsGeneral Power Consumption Dimensions WxDxH / WeightSpecifications ResolutionInput Signal, Terminated Power SupplySpecifications General Power ConsumptionDimensions WxDxH / Weight User’s ManualPowerSaver Power saving modePower Switch off SyncMaster 171B/171S/171QPreset Timing Modes SyncMaster 171B HorizontalVertical Pixel ClockPreset Timing Modes SyncMaster 171S/171Q/171T SpecificationsTable 1. Preset Timing Modes User’s ManualPreset Timing Modes SyncMaster 181B SpecificationsTable 1. Preset Timing Modes User’s ManualSpecifications User’s ManualHorizontal Frequency Vertical FrequencyService InformationUser’s Manual U.S.AService InformationUser’s Manual SOUTH AFRICATerms ResolutionInformation User’s ManualRegulatory InformationUser’s Manual FCC Information User InstructionsInformation User’s ManualRegulatory MPR II ComplianceWhy do we have environmentally-labelled monitors? InformationUser’s Manual RegulatoryInformation User’s ManualRegulatory What does labelling involve?continueWhy do we have environmentally labelled computers? InformationUser’s Manual RegulatoryInformation User’s ManualRegulatory TCO DevelopmentInformation User’s ManualRegulatory Medical Requirement ClassificationsNatural Color How to install the Natural Color softwareHow to delete the Natural Color software program InformationInformation For Better DisplayUser’s Manual Authority InformationUser’s Manual Information in this document is subject to change without notice