Diagnosing the Computer Status and Troubleshooting

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 94

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a diferent version depending on the model.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is inished, the System Status menu displays a list of the current problems to be solved as shown.

1	From the Start Screen, right-click any area and select
	All apps	in the bottom right corner.

Then, click Support Center.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung 700Z5C manual Diagnosing the Computer Status and Troubleshooting, Then, click Support Center

Contents

Руководство пользователя для Samsung 700Z5C User Guide Contents Chapter Getting Started Using the software You can install Quick Starter from SW UpdateBefore You Start Or you can simply launch Quick Starter to do the same Safety Precaution Notations Text NotationsCopyright OS and Software Support About the Product Capacity Representation Standard About the capacity representation of the storageAbout Memory Capacity Representation Safety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of sufocation Power Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only AC Adapter Usage Precautions Connect the power cord to the AC adapter irmlyUse only the AC adapter supplied with the product Battery Usage Related Use an authorized battery and AC adapter onlyThere is a danger of electric shock or choking There is a danger of an explosion or ire Usage Related There is a danger of electric shock or damage to the product Upgrade Related Never disassemble the power supply or AC adapterRemovable battery type, remove the external battery This may result in harming or burning your skin Security and Movement Related Use only a battery authorized by Samsung Electronics Do not place a heavy object over the productDispose of worn-out batteries properly Take care not to drop the product while using it Use a wall outlet or multi-plug with a grounding part Do not use a damaged or modiied CD Do not insert your ingers into the PC Card SlotCheck CDs for cracks and damage prior to use Take care when touching the product or parts Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourself Safety Precautions Using the power supply in an airplane When using the AC power plug When using the auto adapter When using the Airplane Charging Converter Proper Posture During Computer Use Proper Posture Eye Position Hand PositionKeep your arm at a right angle as shown by the igure Volume Control Headphones and Speakers Check your volume irst to listen to musicUse Time Break Time Illumination Using the Charms Start Camera OverviewFront View Status Indicators Turning the illumination sensor on or Right View Camera, etcPlays CD or DVD titles Since an ODDOptical Disk Drive is Left View Supplies power to the computer Jack to connect the AC adapter thatVideo and audio on the TV Igure Printed on Card slot supports multi cards Bottom View Precautions Battery Hole may difer dependingService center Location of the Emergency Adjusting the screen brightness Turning the Computer OnTurning the computer on About Windows Activation Click Settings Power Shutdown Turning the computer Chapter Using Windows What is Microsoft Windows 8? Displaying HelpWindows OS To protect your computer and personal Screen At a Glance Start Screen To switch to the Start screen DesktopDisplaying Documents and Files Using the Charms Activating the Charms Changing the Settings Change PC settingsFunction Description Using Apps Using AppsStarting/Exiting an App Displaying Currently Running Apps Running Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenEx If you run the Weather App and Store App at Same time Click Start screen right-click your mouse button Using the Windows Store Click Users Your account Switch to a Microsoft accountConiguring your Microsoft Account Windows Hot Key Function Chapter Using the computer Keyboard Shortcut KeysShortcut Keys Samsung software control program, the Settings, is launched Controls the screen brightnessIs connected to the computer Turns the Touchpad function on or Controls the volume That support the keyboard backlight featureKeyboard Backlight and adjust the backlight brightness Turns all wireless network devices on or Other Function Keys Optional Touchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screen Right Button Function Coniguring the Gesture FunctionDrag Function Scroll Function Zoom FunctionsCharms Menu Activating Function Displaying Additional Menus of a Currently Running App Auto-locking when connecting USB mouse Desktop Settings Control Panel Hardware and Sound TouchpadTouchpad On/Of Function Last Run Window Opening Function CD Drive ODD, Optional Inserting and Ejecting a CD To eject a disc, press + Delete key combination Using the card Multi Card Slot OptionalFor 17.3 inch models Example SD Card Using a Mini SD To remove a memory cardFor 14 inch models To format a memory card Click the Windows ExplorerDesktop Format Connecting an External Display Device Connecting to the monitor port OptionalAbout the connection cable Hdmi Cable Alternatively, to set up dual view DuplicateExtend Second screen only Connecting through the Hdmi port Optional Monitor Projector Using AMD Graphics Efectively optional Graphics from the popup menu Using Nvidia graphics more eiciently optional Adjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound Recorder Using SoundAlive Optional Settings Control Panel Hardware and Sound SoundRight-click over the Speakers and select Properties Select the SoundAlive tab and select one of the modes Controlling the Brightness Using the Keyboard LCD Brightness Control Wired Network Connecting to the Wired LANConnect the LAN cable to the wired LAN port Network settings have been completed Protocols Using the WOL Wake On LAN function Left menu pane Wireless Network Optional What is an Access Point AP?Screen igures and terms may difer depending on the model Connecting to a Wireless LAN If you click the Charms menu SettingsConnections icon, a list of available APs appears Using the TPM Security Device Optional Setting Up the TPMTPM Trusted Platform Module security device is a security Initializing the TPM chip Using the TPM Security Device Initializing the TPM chipOptional Security TPM Using the TPM Security Device Optional Installing the TPM program Password Inineon Security Platform Solution Security PlatformSecurity authentication settings begin with All apps Using the TPM program This dialog box only appears when the folder is encryptedEncrypting a ile folder Encrypt from the pop-up menu Opening an encrypted folder ile When the virtual drive PSD does not appear Secure Drive PSD and enter the user passwordBottom right corner Initialization Wizard to inish the wizard When the virtual drive PSD is not loaded Right-click over the Security PlatformFrom the pop-up menu TPM chip Deleting the virtual drive Using the Multimedia App Optional Third-party software related servicesCamera app, and view them directly in this app App can be viewed with the S Camera app Using the S Camera app Position Using the S Gallery app Editing a photoTap Charm menu Start Gallery Select Picture preview Using the S Player app Select an efect to be applied to the photoIf you select Draw Line preview Color Sharing content using the AllShare Play app Optional AllShare Play is especially useful if you want to AllShare Play at a Glance Sign up on the AllShare Play website FollowsDouble-click AllShare Play app on the Windows Start screen Sharing content using the AllShare Play app Optional Setting the device status Disable power-saving modeConigure PC Sharing iles TV must be turned on Dlna service must be running on the TV Use AllShare Play Play / Transfer / Upload FilesPlaying videos or viewing photos on a TV Playing a ile Saved on the device are displayed on the screenSelect a ile or iles, and select a destination from Transfer menu Uploading a ile to a SNS Follow the onscreen instructions to upload the ile Samsung Software Update Computer and helps you update any drivers or programsUpdate Software Diagnosing the Computer Status and Troubleshooting Then, click Support CenterDiagnosing Using the Security Slot Chapter Settings and Upgrade Bios Setup Entering the Bios SetupTurbo Control for corresponding models only Bios Setup Screen Setup Menu HelpSetup Menu Description Setting a Boot Password Setting a Supervisor PasswordSelect the Security menu in the Bios Setup Setting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to Enabled Deactivating the Password Supervisor Password item, press EnterEnter Changing the Boot Priority Select the Boot menu in the Bios SetupPress Enter on the Boot Device Priority item Depending on the computer model and driver version Upgrading Memory Optional Adding or Replacing Memory Modules If the memory does not it easily, push the memory module Memory Slot Removing a memory module Remove the memory module out at an angle of 30 degrees Battery Charging the BatteryStatus Charge LED Charging Red or orange Measuring the Remaining Battery Charge Extending the Battery Usage TimeConirming the battery charge in the Taskbar Battery Usage Time Information Using the power management program Extending the Battery Life OptionalAlternatively, to extend the battery life Using the Battery Calibration Function Setup screen Chapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive You can back up your entire Windows drive Recovering If the initial menu screen appears, click RecoverSelect a recovery point and click Recover Normally If Windows does not start Recovering after a Backup Backing upTo save to To back up your computer to an external storage device Recovering Start Recovery and click RecoverSelect a Recover Option and click Recover Select a point to recover You need to purchase an external hard USB connector Start Recovery and click Disk copyTo copy the external storage disk Separately to connect the hard disk and your computer Export Disk Image Function Computer Recovery Function in Windows Reinstall WindowsGeneral Reinstalling Windows Optional Reinstalling in WindowsIf the Select Windows Installation window appears, click On the relevant item Upgrade Custom Reinstalling when Windows does not start Install Now Recovery Related Q5 How can I install a printer driver? Click the program. Then click uninstallWindows 8 Related Q1 I cannot ind the Start button on the Desktop Settings, type size, color, and so on? How to activate Active Display Related Sound RelatedOthers Chapter Appendix Important Safety Information Safety InstructionsSetting Up your System Instruction On Safety Operation of NotePC Care During Use Replacement Parts and Accessories Battery DisposalLaser Safety Laser Safety Note Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Wireless Guidance Regulatory Compliance Statements USA and Canada Safety Requirements and Notices United States of AmericaExplosive Device Proximity Warning Safety Notices for Other Devices in the Wireless Network Unintentional Emitter per FCC PartUse On Aircraft Caution Intentional emitter per FCC Part If itted with 2.4G band or 5G band Health and safety information FCC Part 68 If itted with a modem device Telephone company may make changes in its facilities Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G 138 139 Brazil European UnionEuropean Union CE Marking and Compliance Notices European Directives Česky CzechDansk Danish Ελληνική Greek Français FrenchItaliano Latviski Íslenska IcelandicSem gerðar eru í tilskipun 1999/5/EC Norsk Belgium France RTC Caution Weee Symbol Information India OnlyApplicable in countries with separate collection systems Samsung Packaging Take-Back Program TCO Certiied for corresponding models only Usability Designed for YouEnvironment- Designed for the Planet Product Speciications Registered Trademarks Energy Star Partner Glossary Hibernation Mode FirewallIcon Network Administrator NetworkNotiication Area Partition Sleep Mode ServerShare Shared Folder Index Samsung 700Z5C

Samsung 700Z5C Diagnosing the Computer Status and Troubleshooting, Then, click Support Center

Models: 700Z5C

Diagnosing the Computer Status and Troubleshooting

All apps

in the bottom right corner.

Then, click Support Center.

Diagnosing