Appendix
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| Troubleshooting | |
Before requesting service, please check the following. |
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PROBLEM |
| SOLUTION |
No operation can be performed with the | • Check the batteries in the remote control. They may need replacing. | |
remote control. | • Operate the remote control at a distance of no more than 20 feet. | |
| • Remove batteries and hold down one or more buttons for several minutes | |
| to drain the microprocessor inside the remote control to reset it. Reinstall | |
| batteries and try to operate the remote control again. | |
Disc does not play. | • Ensure that the disc is installed with the label side facing up. | |
| • Check the region number of the | |
Disc Menu does not appear. | • Ensure that the disc has disc menus. | |
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The prohibition message appears on the | • This message appears when an invalid button is pressed. | |
screen. | • The | |
| • You’ve requested a title or chapter number or search time that is out of | |
| range. |
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Play mode differs from the Setup Menu | • Some of the functions selected in the Setup Menu may not work properly if | |
selection. | the disc is not encoded with the corresponding function. | |
The screen ratio cannot be changed. | • The Screen Ratio is fixed on your | |
| • This is not a problem with the player. | |
No audio. | • Make sure you have selected the correct Digital Output in the Audio Options | |
| Menu. |
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The screen is blocked | • If the HDMI output is set to a resolution your TV cannot support (for | |
| example, 1080p), you may not see a picture on your TV. | |
| • Press the STOP ( | ) button (on front panel) for more than 5 seconds with |
| no disc inside. All settings will revert to the factory settings. | |
| • When the factory default settings are restored, all the user data stored in | |
| the BD data will be deleted. | |
08 Appendix
English 59
