Troubleshooting Your System, 136 | Dell DL2200 specs

4 Troubleshooting Your System . . . . . . . . 129

Safety First—For You and Your System	129
Troubleshooting System Startup Failure	129
Troubleshooting External Connections	129
Troubleshooting the Video Subsystem	130
Troubleshooting a USB Device	130
Troubleshooting a Serial I/O Device	131
Troubleshooting a NIC	131
Troubleshooting a Wet System	132
Troubleshooting a Damaged System	134
Troubleshooting the System Battery	134
Troubleshooting Power Supplies	135
Troubleshooting System Cooling Problems	136
Troubleshooting a Fan	136
Troubleshooting System Memory	137
Troubleshooting a Hard Drive	139
Troubleshooting an Internal Hard Drive	140
Troubleshooting a Storage Controller	141
Troubleshooting Expansion Cards	142
Troubleshooting Processors	144

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Contents

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Dell DL2200 owner manual Troubleshooting Your System, 136

Contents

Dell PowerVault DL2200 Systems June Contents Processor Settings Screen Uefi Boot Settings ScreenEntering the BMC Setup Module Entering the iDRAC Configuration Utility Contents Removing the Cooling Shroud Installing the Cooling Shroud Installing a Hard Drive Into a Hard-Drive General Memory Module Installation Installing an iDRAC6 Enterprise Card Replacing the System Battery 108 107108 111 Troubleshooting Your System 136 147 151 Contents Accessing System Features During Startup Front-Panel Features and Indicators Lights on Indicator, Button Icon Description Or Connector NMI button End of a paper clipUse this button only if directed to do so Operating systems documentation Hard-Drive Indicator Patterns Insertion or removal during this time Back-Panel Features and Indicators Serial connector Video connectorEmbedded 10/100/1000 NIC connectors About Your System Three seconds Cause the indicator to blink blue to Slot 2 PCIe x4, full-length, full-heightSlot 4 PCIe x4, internal slot for Integrated card Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights Help on Resource and/or system Board hardware failureSee Contacting Dell on System Messages Rebooting Alert! iDRAC6 notResponding Alert! Node Alert! Power System bootPower down Memory disabled Bios Update Is installed onSystem board Please run Setup CPU x installed Bootable media Configuration onCPUs with Different cache Embedded NICx NICyManagement Shared NIC= Accessible USB DisabledLocal keyboard May not work Mirror mode Memory testsTerminated by Keystroke No boot sector on No timer tickError Expected Error Read fault Seek errorFailure Sparing mode Requested sector Amount System memory hasChanged DIMMs should Setup program Timer chipWill now reset Thermal sensor System Services Protected modeUnable to launch Image. System Installed When in mirrorMode x,x,x Unused memory When in 128-bit Reboot Configuration isPerformance Degraded. CPU Diagnostics Messages Write faultWrite fault on Alert Messages Other Information You May Need About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Displays the System Setup programs help file Main Screen System Setup OptionsSettings Screen on So on. See Processor Settings Screen on Serial See Serial Communication Screen on Off default PowerSee Power Management Screen on Password on page 55 for more information Memory Settings Screen Processor Settings ScreenOn all systems Option Description 64-bit Disabled default Enabled default Available power statesVirtualization Technology Running virtualization software Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Screen Option Description Setup Password Pre-boot measurementsSettings. When set to Deactivate, the TPM is disabled TPM Clear No default Exit Screen Entering the Uefi Boot Manager Using the Uefi Boot Manager Navigation Keys Uefi Boot Manager Screen Uefi Boot Settings Screen System Utilities Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program and Uefi Boot Manager Using the Setup Password Using the System Setup Program and Uefi Boot Manager Baseboard Management Controller Configuration Embedded System Management Entering the iDRAC Configuration Utility IDRAC Configuration UtilityEntering the BMC Setup Module Page Using the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools SAS backplane Hard drives Installing System Components Expansion-card riserCooling shroud Memory modules Front Bezel Optional Removing the Front Bezel Opening the System Installing the Front BezelOpening and Closing the System Closing the System Opening and Closing the System System cover latch Cooling Shroud Removing the Cooling Shroud Removing a Hard-Drive Blank Installing the Cooling ShroudHard Drives Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Release button Drive carrier Screws Installing System Components Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Internal Hard DrivesRemoving an Internal Hard Drive Bay Came with the product Support bracket Installing an Internal Hard Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Cooling Fans Removing a Cooling Fan 10. Removing and Installing a Fan Fans Fan power cable Installing System Components Power Supplies Replacing a Cooling Fan Removing a Power Supply Installing a Power Supply Velcro strap Release latch System Memory Removing the Power Supply BlankInstalling the Power Supply Blank General Memory Module Installation Guidelines Mode-Specific Guidelines Single Processor Dual Processor Memory All Installing System Components All 16 GB Mirroring Installing Memory Modules Sample Udimm Memory Configurations Per Processor Installing System Components Removing Memory Modules Expansion Card Installation Guidelines Expansion Cards and Expansion-Card Risers Perc 6/E controller Scsi controllers Installing an Expansion Card Expansion card Removing an Expansion Card Removing an Expansion-Card Riser Expansion-card riser Expansion card slot Riser guide posts Installing an Expansion-Card RiserRiser guides Integrated Storage Controller Card Removing the Storage Controller Card Release lever blue Installing the Storage Controller Card Installing an iDRAC6 Express Card IDRAC6 Express Card Removing an iDRAC6 Express Card Notch Clip Installing an iDRAC6 Enterprise Card IDRAC6 Enterprise Card Optional Retention standoff posts Removing an iDRAC6 Enterprise Card Installing a VFlash Media Card VFlash Media OptionalProcessors Removing a VFlash Media Card 104 105 106 Installing a Processor System Battery Replacing the System Battery 109 Installing System Components RAID battery RAID BatteryRemoving the RAID Battery Removing the Control-PanelModule-LED Control Panel Assembly-LEDInstalling the RAID Battery 113 Installing the Control-Panel Module-LED Front-Panel I/O Module Removing the Front-Panel I/O Module 116 Removing the SAS Backplane Installing the Front-Panel I/O ModuleSAS Backplane Installing System Components USB cable SAS backplane cable Installing System Components Control panel cable Installing the SAS Backplane Power Distribution Board Removing the Power Distribution Board 122 Replacing the Power Distribution Board Unpack the new power distribution board assembly System Board Removing the System Board 125 Installing the System Board Unpack the new system board 127 128 Troubleshooting External Connections Troubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System 133 Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting Your System Troubleshooting a Hard Drive Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller 141 Troubleshooting Expansion Cards 143 Troubleshooting Processors 145 146 Running the System Diagnostics Using Online DiagnosticsEmbedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Test Iterations-Selects the number of times the test is run System Board Jumpers System Board Jumper SettingsPassword feature is disabled System Board Connectors System Board Connectors 21 20 System Board Connectors Description Cooling fan 1 connectorCooling fan 2 connector Cooling fan 3 connector Disabling a Forgotten Password Expansion-card riser connectorIDRAC6 Express IDRAC6 Express card connector Password enable jumper 155 156 Contacting Dell Getting Help 158 Using Dell PowerEdge Diagnostics Index Index Post Index System Utilities screen, 53 Uefi Boot Settings screen Upgrades processorSerial communications options NIC, 131 processors 164