Samsung BD-J7500/EN manual Troubleshooting, No operation can be performed with the

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m from the
	product.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.
The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot be
	changed.
	• This is not a problem with the product.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the @ button (on top panel) for more than 5 seconds with no disc
	inside. The initialization message appears on the screen, and the player
	turns off automatically. When you turn your product on again, all the
	settings will be reset.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.

07 Appendix

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