Troubleshooting, Shootingtroubl | Samsung BD-UP5000 guide

troubleshooting

Before requesting service, please check the following.

PROBLEM		SOLUTION

No operations can be performed with	•	Check the batteries in the remote control. They may need replacing.
the remote control.	•	Operate the remote control at a distance of no more than 20 feet.
	•
	•	Remove batteries and hold down one or more buttons for several minutes
		to drain the microprocessor inside the remote control to reset it. Reinstall
		batteries and try to operate the remote control again.

Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	• Check the region number of the BD/HD DVD/ DVD.

7.1 channel sound is not being	•	7.1 channel sound is reproduced only when the following conditions are
reproduced.		met. :
		1. The Duo HD player is connected with the proper Amplifier
		2. The disc is recorded with 7.1 channel sound.
	•	Check whether the disc being played has the “7.1 ch” mark on the
		outside.
	•	Check if your audio system is connected and working properly.
	•	In a SETUP Menu, is the Audio Output set to Bitstream?

Disc Menu doesn’t appear.	•	Check if the disc has a Menu.

The icon appears on screen.	•	The features or action cannot be completed at this time because:
		1. The BD/HD DVD/ DVD’s software restricts it.
		2. The BD/HD DVD/ DVD’s software doesn’t support the feature (e.g.,
		angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
		range.

Play mode differs from the Setup Menu	•	Some of the functions selected in the Setup Menu may not work properly
selection.		if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.	•	The Screen Ratio is fixed on your BD/HD DVD/ DVD's.

No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.

The screen is blocked	•	Press the ] button (in front panel) for more than 5 seconds with no disc
		inside. All settings will revert to the factory settings.

e ●shootingtroubl

English _63

BD-UP5000 specifications

The Samsung BD-UP5000 is a versatile and cutting-edge Blu-ray player that stands out in a crowded marketplace. With a design that marries elegance and functionality, this player is tailored for those who demand high-quality media playback.

One of the standout features of the BD-UP5000 is its support for Ultra HD 4K Blu-ray discs, allowing users to experience movies with stunning clarity and detail. Coupled with HDR (High Dynamic Range) support, it delivers enhanced contrast and an expanded color palette, ensuring that shadows and highlights are rendered beautifully. The player also upscales standard Blu-ray and DVD content to near 4K quality, providing a richer viewing experience with enhanced clarity.

In terms of connectivity, the BD-UP5000 boasts dual HDMI outputs. This feature allows for direct, high-bandwidth connections to both your TV and audio system, ensuring you get optimal video and audio signals without compromising on quality. The player also includes USB ports for media playback directly from external drives, offering additional flexibility in how users enjoy their content.

The BD-UP5000 is powered by Samsung's Smart Hub, which provides access to a variety of streaming services such as Netflix, Amazon Prime Video, and YouTube. This feature turns the player into a versatile entertainment hub, allowing users to enjoy a wide array of online content in addition to their physical media collection.

Another notable characteristic of this player is its compatibility with various audio formats, including Dolby Atmos and DTS:X, which provide an immersive audio experience. This support for advanced audio formats ensures that users can fully enjoy the soundscapes of their favorite films.

Additionally, the BD-UP5000 supports various file formats, allowing for diverse media playback options. This includes popular formats like MKV, MP4, and JPEG, making it a practical choice for users who wish to view photos or play music directly from their devices.

In conclusion, the Samsung BD-UP5000 is a powerhouse of a Blu-ray player, equipped with 4K playback capabilities, smart features, and robust audio support. Its combination of advanced technologies makes it an enticing option for home theater enthusiasts looking to elevate their media experience to new heights. Whether you're a cinephile or simply someone who enjoys watching films, the BD-UP5000 is designed to meet and exceed your expectations.

Samsung BD-UP5000 Troubleshooting, Before requesting service, please check the following

Models: BD-UP5000

troubleshooting

Before requesting service, please check the following.

PROBLEM

SOLUTION

the remote control.

1. The Duo HD player is connected with the proper Amplifier

range.

if the disc is not encoded with the corresponding function.

e ●shootingtroubl

BD-UP5000 specifications