troubleshooting

PROBLEM

 

SOLUTION

 

 

 

If the HDMI output is set to a resolution

Press the ] button (in front panel) for more than 5 seconds with no disc

your TV cannot support (for example,

 

inside. All settings will revert to the factory settings.

1080p), you may not see a picture on

 

 

your TV.

 

 

 

 

 

Forgot password

Press the ] button (in front panel) for more than 5 seconds with no disc

 

 

inside. All settings including the password will revert to the factory

 

 

settings. Don't use this unless absolutely necessary.

 

 

 

If you experience other problems.

Go to the contents and find the section of the instruction book that

 

 

contains the explanations regarding the current problem, and follow the

 

 

procedure once again.

 

If the problem still cannot be solved, please contact your nearest Samsung

 

 

authorized service center.

 

 

 

The picture is noisy or distorted

Make sure that the disc is not dirty or scratched.

 

Clean the disc.

 

 

 

No HDMI output.

Check the connection between the TV and the HDMI jack of the Duo HD

 

 

player.

 

Check if your TV supports 480p/720p/1080i/1080p HDMI input

 

 

resolution.

 

 

 

Abnormal HDMI output screen.

If random noise appears on the screen, it means that TV does not support

 

 

HDCP (High-bandwidth Digital Content Protection).

 

 

 

M ` When the factory default settings are restored, all the user data stored in the persistent storage will be deleted.

64_ troubleshooting

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Samsung BD-UP5000 user manual Troubleshooting

BD-UP5000 specifications

The Samsung BD-UP5000 is a versatile and cutting-edge Blu-ray player that stands out in a crowded marketplace. With a design that marries elegance and functionality, this player is tailored for those who demand high-quality media playback.

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