Troubleshooting
Before requesting service, please check the following.
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No operations can be | • | Check the batteries in the remote control. |
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| They may need replacing. |
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performed with the | • | Operate the remote control at a distance of no more than 20 feet. |
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remote control. | • | Remove batteries and hold down one or more buttons for several minutes to | P5 | |||||||||||
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| drain the microprocessor inside the remote control to reset it. Reinstall | |||||||||||
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| batteries and try to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. |
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• | Check the region number of the DVD. | P8 | ||||||||||||
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| • | The features or action cannot be completed at this time because: |
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The | icon appears | 1. The DVD’s software restricts it. |
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2. The DVD’s software doesn’t support the feature (e.g., angles). |
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on screen. |
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3. The feature is not available at the moment. |
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| 4. You’ve requested a title or chapter number or search time that is out of |
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Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if | P35 | |||||||||||
the Setup Menu | ||||||||||||||
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selection. |
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The screen ratio | • The Screen Ratio is fixed on your DVDs. | P42~43 | ||||||||||||
cannot be changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P40~41 | |||||||||||
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The screen is blocked | • | Press the |
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| disc inside. All settings will revert to the factory settings. | P15 | ||||||||||||
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Forgot password | • | Press the |
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| button (on the panel) for more than 5 seconds with no disc |
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| inside. All settings including the password will revert to the factory settings. |
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If you experience other | • | Go to the contents and find the section of the instruction book that contains |
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| the explanations regarding the current problem, and follow the procedure |
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problems. |
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| • | If the problem still cannot be solved, please contact your nearest Samsung |
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| authorized service center. |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. | P4 | |||||||||||
distorted | • | Clean the disc. |
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● REFERENCE
English _47
