Troubleshooting

Before requesting service, please check the following.

 

Problem

 

 

 

 

 

 

 

 

 

Action

Page

No operations can be

Check the batteries in the remote control.

 

 

 

They may need replacing.

 

 

performed with the

Operate the remote control at a distance of no more than 20 feet.

 

 

remote control.

Remove batteries and hold down one or more buttons for several minutes to

P5

 

 

 

drain the microprocessor inside the remote control to reset it. Reinstall

 

 

 

 

 

 

 

 

batteries and try to operate the remote control again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc does not play.

Ensure that the disc is installed with the label side facing up.

 

 

Check the region number of the DVD.

P8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The features or action cannot be completed at this time because:

 

 

The

icon appears

1. The DVD’s software restricts it.

 

 

2. The DVD’s software doesn’t support the feature (e.g., angles).

 

 

on screen.

 

 

3. The feature is not available at the moment.

 

 

 

 

 

 

 

 

4. You’ve requested a title or chapter number or search time that is out of

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc Menu doesn’t appear.

Check if the disc has a Menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Play mode differs from

Some of the functions selected in the Setup Menu may not work properly if

P35

the Setup Menu

 

the disc is not encoded with the corresponding function.

selection.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen ratio

• The Screen Ratio is fixed on your DVDs.

P42~43

cannot be changed.

 

 

 

 

 

 

 

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio Options

P40~41

 

 

 

Menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen is blocked

Press the

 

 

 

button (on the front panel) for more than 5 seconds with no

 

 

 

 

 

 

 

disc inside. All settings will revert to the factory settings.

P15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Forgot password

Press the

 

 

 

 

 

 

button (on the panel) for more than 5 seconds with no disc

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

inside. All settings including the password will revert to the factory settings.

 

 

 

 

 

P44

 

 

 

Don't use this unless absolutely necessary.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you experience other

Go to the contents and find the section of the instruction book that contains

 

 

 

the explanations regarding the current problem, and follow the procedure

 

 

problems.

 

once again.

 

 

 

 

 

 

 

 

If the problem still cannot be solved, please contact your nearest Samsung

 

 

 

 

 

authorized service center.

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture is noisy or

Make sure that the disc is not dirty or scratched.

P4

distorted

Clean the disc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

● REFERENCE

English _47

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Samsung AK68-01765B, DVD-P190 user manual Troubleshooting, Problem Action