Samsung DVD-VR355/XEB Problem Explanation/Solution Icon appears on, Screen, Settings configured

Troubleshooting (DVD)

Problem	Explanation/Solution
icon appears on	You cannot use the operation or function due to one of the following reasons:
	(1) Your DVD disc does not support the feature (for example, angles)
the screen.
	(2) You’ve requested a title, chapter, or scan time that is out of the correct range.
Play mode settings
are different from the	The disc does not support all the selected functions.
settings configured	In this case, some settings you configure on the Setting menu may not work properly.
with the Setting menu.
Cannot change the	Aspect ratio is fixed for DVD disc.
aspect ratio.
No audio output.	Check whether you selected correct digital output options in the Audio Output Options
	menu.
No video or audio output.	Did you move your DVD Recorder & VCR suddenly from a cold place to a warm place?
	In this case, do not connect the plug to the power outlet and wait for two hours.
The disc tray is ejected	Then insert the disc and try to play again.It will work properly when condensation has
after 2 to 5 seconds.
	evaporated.
Angle operation	Angle operation is available only when the disc contains images captured at different
does not work during
	angles.
playback of a DVD disc.
The disc revolves, but	• Check whether there is damage or foreign materials on your disc.
	• Some discs with bad manufacturing quality may not be played back.
no image or bad quality
	• If the scene changes from dark to bright suddenly, the screen may jitter temporarily, but
images are output.	it is not a defect.
Desired audio	Audio languages and subtitle languages are disc-specific.
language and subtitle
	Only the sound and subtitle languages contained on a DVD disc are available and
language are not	displayed on the disc menu.
played.
No progressive	• Check whether PS is displayed on front panel.
	• Make sure to change the component video output using the Progressive button when
output.
	the disc is stopped.

•Point the remote control at the remote control sensor on your DVD Recorder & VCR.

The remote control Operate within distance. (15ft)

doesn’t work. Remove obstacles between your DVD Recorder & VCR and remote control.

•Check whether the batteries are depleted.

•Read the table of contents and then find and read the sections describing your

Other problems	problem, and follow the directions given.
	• Turn the unit off and on.
	• If your problem still persists, contact your nearest Samsung service centre.
No HDMI output.	• Check the Video output is HDMI enabled.
	• Check the connection between the TV and the HDMI jack of the DVD Recorder & VCR.
(DVD-VR355 only)
	• See if your TV supports this 576p/720p/1080i DVD Recorder & VCR.
Abnormal HDMI	• If snow noise appears on the screen, it means that TV does not support HDCP
output screen.
	(High-bandwidth Digital Content Protection).
(DVD-VR355 only)
	• Check your TV system setup correctly.
HDMI output Jitter	• Screen Jitter may occur when the frame rate is converted from 50Hz to 60Hz for
(DVD-VR355 only)	720p/1080i HDMI (High Definition Multimedia Interface) Output.
	• Please refer to the user’s manual of your TV.

Reference

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